CHRISTOPHER GROTTON
Irvington,NJ
Summary
An organized and dependable candidate who successfully manages multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Solutions Specialist
Jones and Bartlett Learning
09.2022 - Current
- Solved any escalated technical teir one tickets
- Troubleshoot online Technical Issues
- Quickly and eectively resolved customer issues in order to improve overall customer satisfaction ratings.
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
Administrator
New Hampshire Air National Guard
05.2022 - Current
- Provides administrative support to Air Force, Department of Defense (DoD), and joint organizations
- Coordinates, performs, and manages a variety of tasks and activities in direct support of organizational commanders, directors, and senior leaders to include office management, human resources, executive staff support, postal, official mail, and a variety of other services and duties.
Tier 1 Support
JMT Staff
10.2021 - 08.2022
- Approved and denied refund applications according to policy
- Online customer support
- Built and delivered course content for customers.
- Documented resolutions in a concise manner, contributing to the improvement of the internal knowledge base.
- Maximized customer retention rates through diligent follow-ups, ensuring lasting satisfaction with the company''s products and services.
Assistant Manager
Planet Fitness
11.2019 - 09.2021
- Employee Interviews
- Managed Inbound Customer Calls
- Sales New Memeberships
- Guided Tours
- Managed Member Service Reps
- Daily Electronic Funds Transfer Transactions
- Sale Growth Analysis
- Inventory Management
- Supervised Daily Operations
- Managed Customer Satisfaction
- Employee Scheduling
- Supervised & Schedule Employee Daily Tasks.
Infantry
United States Marine Corps
10.2015 - 10.2021
- Led fire teams during battle drills and training exercises
- Combat Deployment In Helmand Province Afghanistan Jan-2019 to Nov2019
- Served as a member of the Platoon during situational training exercises and all infantry dismounted battle drills
- Patrolled pre-determined coverage areas and assessed terrain for defensive purposes
- Basic reconnaissance operations were led by me, and I informed the Platoon SGT of enemy movements.
Education
Skills
- Detail oriented
- Excellent verbal and written communication skills
- Leadership experience
- Problem-solving skills
- Data Entry
- Product Knowledge
- Customer Relationship Management
- Creative solutions
Personal Information
Title: SOLUTIONS SPECIALIST
Timeline
Solutions Specialist
Jones and Bartlett Learning
09.2022 - Current
Administrator
New Hampshire Air National Guard
05.2022 - Current
Tier 1 Support
JMT Staff
10.2021 - 08.2022
Assistant Manager
Planet Fitness
11.2019 - 09.2021
Infantry
United States Marine Corps
10.2015 - 10.2021
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