Wesley Nichols
Kings Mountain,NC
Summary
Accomplished Solutions Specialist with a proven track record at Verizon Wireless, enhancing customer relationships and boosting revenue through upselling. Expert in customer service and problem-solving, I've led teams at Valvoline to surpass quality expectations. My background also includes impeccable safety and efficiency as an independent truck driver, demonstrating unparalleled time management and attention to detail.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Solutions Specialist
Verizon Wireless
10.2024 - Current
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Increased productivity by collaborating with management to develop process improvements.
- Conducted troubleshooting and diagnostic procedures on customer devices.
Assistant Manager
Valvoline
01.2023 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Truck Driver
Owner Operator Independent
01.2019 - 02.2022
- Operated with safety and skill to avoid accidents and delays.
- Consistently upheld a spotless driving record in compliance with company policies.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Education
Certificate - Networking
CBT Nuggets
Remote01-2026
No Degree - Field Technician Level 1
Verizon Technician Program
Remote09-2025
High School Diploma -
South Point High School
Belmont, NC05.2016
Skills
- Detail-oriented data input
- Customer relationship management
- Quality control
- IP addressing and subnetting
- Safety regulations
- Analytical problem-solving
- Proficient in network architecture
- Time management
- Layer 2 and 3 networking protocols
Timeline
Solutions Specialist
Verizon Wireless
10.2024 - Current
Assistant Manager
Valvoline
01.2023 - 09.2024
Truck Driver
Owner Operator Independent
01.2019 - 02.2022
Certificate - Networking
CBT Nuggets
No Degree - Field Technician Level 1
Verizon Technician Program
High School Diploma -
South Point High School
Certification
- Level 1 Technician Badge, Verizon Wireless - 09/2025
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