CHRISTOPHER GRUICH
GULFPORT,USA
Summary
Versatile cross-trained Table Games and Player Development Specialist.
Overview
21
21
years of professional experience
Work History
Dual Rate Supervisor
Scarlet Pearl Casino
D'Iberville, Mississippi
11.2025 - Current
- Supervised daily operations to ensure smooth guest experiences at the casino.
- Dealt and supervised table games at the casino, ensuring compliance with regulations and customer satisfaction.
EXECUTIVE MARKETING HOST
Beau Rivage resort and casino
Biloxi, USA
08.2012 - 05.2025
- Generated $7.2 million in revenue for 2024 through targeted marketing initiatives and guest engagement strategies.
- Led VIP guest relations and marketing initiatives, driving guest satisfaction through personalized experiences and strategic relationship management
- Managed over 400 active clients, successfully re-engaging a significant percentage of previously inactive clients.
- Managed comprehensive guest profiles to deliver customized experiences and strengthen client relationships
- Coordinate with different department teams to develop tailored marketing campaigns to enhance guest experiences.
- Managed multiple pits and was responsible for card and dice inventory, rack inventory, issuing markers, retrieving controlled gaming shipments, resolving player issues, issuing credit card and airfare reimbursements.
- Oversaw gaming operations in designated area
- Managed game dealing for all games excluding baccarat, with a large amount of time spent in the high limit pit.
- Led table games operations, supervised dealer teams, and enforced gaming regulations, ensuring exceptional customer service standards were consistently met.
TABLE GAMES PIT MANAGER
Treasure Bay Casino
Biloxi, USA
06.2007 - 06.2012
- Supervised table game operations for various gaming activities.
- Trained dealers on game procedures and customer service techniques.
- Monitored gameplay to ensure compliance with regulatory standards.
- Resolved customer disputes effectively and professionally on the gaming floor.
TABLE GAMES DEALER
Hollywood Casino
Bay St. Louis, USA
10.2006 - 06.2008
COMMERCIAL HOT TAR ROOFER
Saucier Bros. Roofing
Biloxi, USA
08.2005 - 09.2006
- Conducted roof inspections, diagnosed structural issues, and repaired using hot tar application techniques for large-scale commercial projects, ensuring structural integrity and longevity.
Education
University of Southern Mississippi - Hospitality Management with an emphasis in Marketing
University of Southern Mississippi
Long Beach, MS08-2025
ASSOCIATES - Basic Courses
Mississippi Gulf Coast Community College
Perkinston, MS05-2002
Skills
- Guest relations management
- Team leadership
- Problem solving
- Effective communication
- Relationship building
- Employee development
- Casino management
- Table game operations
Hobbies and Interests
- Golf
- Boating/Fishing
- Watch football
- Spend time with my 3 children
Personal Information
Date of Birth: 07/07/82
Timeline
Dual Rate Supervisor
Scarlet Pearl Casino
11.2025 - Current
EXECUTIVE MARKETING HOST
Beau Rivage resort and casino
08.2012 - 05.2025
TABLE GAMES PIT MANAGER
Treasure Bay Casino
06.2007 - 06.2012
TABLE GAMES DEALER
Hollywood Casino
10.2006 - 06.2008
COMMERCIAL HOT TAR ROOFER
Saucier Bros. Roofing
08.2005 - 09.2006
University of Southern Mississippi - Hospitality Management with an emphasis in Marketing
University of Southern Mississippi
ASSOCIATES - Basic Courses
Mississippi Gulf Coast Community College