Summary
Overview
Work History
Education
Skills
References
Timeline
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Christopher Hamilton

Fort Lauderdale,FL

Summary

Skilled and knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with years of experience. Natural leadership talent with motivational approach. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.

Overview

13
13
years of professional experience

Work History

Costumer Service

Concentrix
Clarksville, TX
01.2020 - 08.2023
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Promoted available products and services to customers during service, account management and order calls.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Chef

Chili's Restaurant
Cypress, TX
01.2016 - 01.2020
  • Garnished and arranged dishes into creative presentations.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Monitored product freshness and rotation dates to maintain quality assurance standards.
  • Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising.

Line Cook

Outback Steakhouse
Stuart, FL
07.2012 - 12.2016
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Followed health and safety standards to ensure safe working environment for employees and customers alike.
  • Prepped garnishes to reduce wait times during lunch and dinner rush.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Forklift Driver

Dollar General Warehouse
Griffin, GA
03.2010 - 05.2012
  • Ensured all safety regulations were met while operating the forklift in the warehouse area.
  • Completed daily paperwork including logs, reports, and checklists related to operational activities.
  • Assisted other personnel in loading or unloading materials from trailers.
  • Kept accurate records of all materials moved including quantity, destination, and time taken.
  • Stacked pallets in an orderly fashion within storage facilities or onto delivery trucks.
  • Weighed materials or products to record data on tags or labels.

Education

GED -

Martin County High School
Stuart, FL
09-2010

Skills

  • Proficient in time management
  • Research
  • Telephone Etiquette
  • Customer Needs Assessment
  • Inventory Management
  • Multitasking and Organization
  • Decision-Making
  • Documentation and Recordkeeping

References

References available upon request.

Timeline

Costumer Service

Concentrix
01.2020 - 08.2023

Chef

Chili's Restaurant
01.2016 - 01.2020

Line Cook

Outback Steakhouse
07.2012 - 12.2016

Forklift Driver

Dollar General Warehouse
03.2010 - 05.2012

GED -

Martin County High School

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Christopher Hamilton