Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Christopher Hardison

Wilmington,North Carolina

Summary

Hardworking, experienced and passionate IT professional with experience working for a large scale company. Experience in IT Networking, Sales, Network troubleshooting, Cloud, SQL, and optimal customer service. I am eager to contribute to a team that is committed to providing excellent customer service.

Overview

10
10
years of professional experience

Work History

Technical Operations Advanced Support

Comcast
12.2019 - Current
  • Instructed Field Technicians on site to troubleshoot property wifi infrastructure at MDF and IDF's for the managed wifi product
  • Configured network hardware remotely, including cloud core routers, fiber distribution switches, access points (both community and unit), and managed in-unit switches
  • Documented and redesigned networks when necessary to accommodate a successful product delivery and expansion of services
  • Worked with various ISPs to troubleshoot DIA and edge device handoff
  • Developed the foundational Care training guide for the managed wifi product at Comcast. Have continued to build the managed wifi product on the Techops side, uniting all regions under one program for design, installation, monitoring, and continued customer service success

Customer Service and Sales

T-Mobile
11.2018 - 11.2019
  • Customer service with focus on sales
  • Warm lead upsell and retention services

Smart Home Pro

Vivint
07.2018 - 10.2018
  • Position combines sales and installations in residential homes
  • Product installation, including CAT5e runs, camera mounting, sensor mounting, and smart hub integration of products to create a live security system
  • Product education and demonstrations within the resident's home
  • In home sales with a same day installation focus
  • Addressing customer issues and service retention through education or problem solving

Electronic Sales Associate

HHGREGG
09.2013 - 03.2016
  • Product education and demonstrations
  • Scheduling installations and deliveries
  • Sales focus with required goals

Education

Associate in Applied Science in Information Technology -

Cape Fear Community College
05.2021

Certificate in Information Technology -

Cape Fear Community College
05.2020

Certificate in Film & Video Production Technologies -

Cape Fear Community College
05.2008

Skills

  • Multitasking
  • Sales
  • Technical Troubleshooting
  • IT Project Management
  • Network Engineering
  • SQL DBA
  • Customer Satisfaction

Timeline

Technical Operations Advanced Support

Comcast
12.2019 - Current

Customer Service and Sales

T-Mobile
11.2018 - 11.2019

Smart Home Pro

Vivint
07.2018 - 10.2018

Electronic Sales Associate

HHGREGG
09.2013 - 03.2016

Associate in Applied Science in Information Technology -

Cape Fear Community College

Certificate in Information Technology -

Cape Fear Community College

Certificate in Film & Video Production Technologies -

Cape Fear Community College

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Christopher Hardison