Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Harris

Farmingdale

Summary

Dynamic Compliance Officer and Customer Service Representative with a proven track record at National Housing Trust. Excelled in compliance monitoring and enhancing customer satisfaction through empathetic service. Possess a positive work attitude and easily adopted to change. While aiming to use my skills to positively impact your institution and also open to learn and improve in any area to handle the task at hand.

Overview

10
10
years of professional experience

Work History

Compliance Officer

National Housing Trust
04.2018 - 10.2024
  • Managed Customer Portfolio
  • Contact customers to remind them of outstanding payment on there account and changes implemented to their account.
  • Assisted with development of compliance objectives and strategies.
  • Developed comprehensive training programs to increase employee awareness of compliance requirements and expectations.
  • Provide information to customer on how to become compliance with the institution.
  • Developed and implemented corrective action plans for non-compliance issues.

Customer Service Representative

National Housing Trust
01.2015 - 03.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Science - Business

Moneague College
Moneague, Saint Ann
09-2012

High School Diploma -

Holmwood Technical High
Christiana, Manchester
09-2003

Skills

  • Compliance monitoring
  • Customer service
  • Document review
  • Typing
  • Account updating
  • Data Analysis

Timeline

Compliance Officer

National Housing Trust
04.2018 - 10.2024

Customer Service Representative

National Housing Trust
01.2015 - 03.2018

Associate of Science - Business

Moneague College

High School Diploma -

Holmwood Technical High
Christopher Harris