Christopher Harris
Farmingdale
Summary
Dynamic Compliance Officer and Customer Service Representative with a proven track record at National Housing Trust. Excelled in compliance monitoring and enhancing customer satisfaction through empathetic service. Possess a positive work attitude and easily adopted to change. While aiming to use my skills to positively impact your institution and also open to learn and improve in any area to handle the task at hand.
Overview
10
10
years of professional experience
Work History
Compliance Officer
National Housing Trust
04.2018 - 10.2024
- Managed Customer Portfolio
- Contact customers to remind them of outstanding payment on there account and changes implemented to their account.
- Assisted with development of compliance objectives and strategies.
- Developed comprehensive training programs to increase employee awareness of compliance requirements and expectations.
- Provide information to customer on how to become compliance with the institution.
- Developed and implemented corrective action plans for non-compliance issues.
Customer Service Representative
National Housing Trust
01.2015 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Business
Moneague College
Moneague, Saint Ann09-2012
High School Diploma -
Holmwood Technical High
Christiana, Manchester09-2003
Skills
- Compliance monitoring
- Customer service
- Document review
- Typing
- Account updating
- Data Analysis
Timeline
Compliance Officer
National Housing Trust
04.2018 - 10.2024
Customer Service Representative
National Housing Trust
01.2015 - 03.2018
Associate of Science - Business
Moneague College
High School Diploma -
Holmwood Technical High
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