Delivered high-quality results by fostering a culture of accountability among team members and setting clear performance expectations.
Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
Presented regular status reports to Sponsor leadership, providing insights into progress made toward achieving key milestones.
Account Manager
Citeline
11.2019 - 01.2021
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Developed customized account plans for clients to help them achieve their business goals.
Account Executive
Hanover Research
05.2018 - 11.2019
Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
Senior Research Manager
Coleman Research
08.2015 - 08.2018
Utilized data-driven insights to inform strategic decision-making processes, enabling company leaders to make informed choices about product offerings and target markets.
Managed complex databases effectively by utilizing advanced statistical software tools for efficient data processing, interpretation, and visualization.
Streamlined project management for timely completion of research projects, ensuring high-quality results and client satisfaction.