Mindy Bois
Farmersville,TX
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning. Experienced PMO manager with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in project and team planning and deployment. Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service.
Overview
27
27
years of professional experience
Work History
SR PROJECT MANAGER
GRITCOMM MANAGEMENT, LLC
Houston-Remote
01.2022 - 01.2023
- Released due to work stoppage at company overall
- Onboarded in June of 2022 to stand up DISH program for Houston and surrounding areas
- Managed all facets of CIVIL and TOWER cell site builds to include crews, onboarding new vendors to do Civil/Tower Work, procurement of materials for jobs, scheduling, budgeting and closure of sites for successful invoicing.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
- Championed innovative approaches when faced with complex problems or opportunities requiring non-traditional thinking.
- Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors.
PROGRAM MANAGER
FULTON TECHNOLOGIES
Carrollton-Remote
01.2021 - 01.2022
- Moved onto Gritcomm Management LLC due to major slow down across all markets
- Onboarded in June of 2021 to stand up DISH program for North Texas
- Grew my region to over five markets and managed all to expected margin of 20% or greater
- Recovered two failing markets from -47% margins to 3% or greater margins
- Also responsible for training newly onboarded associates in many areas of expertise from project coordinator to program manager levels
- In 2022 assisted in giving back 3 markets and final closure of projects in less than 30 days, normal for most carriers is 90 days
- Fulton Technologies had positive margin correction of over 12% increasing overall revenue.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Implemented risk management strategies to mitigate potential barriers to project success.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
PROGRAM MANAGER/CENTRAL OPERATIONS
KGP CO.
Carrollton-Remote
01.2018 - 01.2021
- Onboarded in June of 2018 to stand up the CRAN/small cells program for South Texas
- Transitioned in 2019 to a Program Manager for Project controls
- This role included being the operations to finance liaison for all AT&T markets, in order to streamline the invoicing and credit processes as well as assisting other program managers on managing their budgets, cost to revenue gaps, etc
- This role also assisted sales for RFP bid research/input to ensure the company would stay profitable as Turf 4.0 and 5.0 rolled out
- Assisted in development of Site Tracker in 2018 and Microsoft 365 in 2020
- Developed general training documentation for the Microsoft 365 rollout due to be utilized by all departments by the end of Q1 2021
- Also responsible for training newly onboarded associates in many areas of expertise from project coordinator to program manager levels
- In 2020 assisted in giving back 4 markets and final closure of projects in less than 30 days, normal for AT&T is 90 days
- This project had a positive margin correction of over 12% increasing our revenue.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Implemented agile methodologies into program management processes, increasing adaptability in dynamic environments.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
CPM II
ERICSSON INC
Plano, Texas
02.2017 - 05.2018
- Responsible for data integrity for all vendor project tasks in PACE Proliance for the Southwest Region
- Managed a team of 10+ direct reports spreading across different markets including multiple Texas markets, Missouri/Kansas, and Oklahoma for closeout package submission to the customer.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Organized and detail-oriented with a strong work ethic.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
- Skilled at working independently and collaboratively in a team environment.
- Gained strong leadership skills by managing projects from start to finish.
PROJECT MANAGER/PMO PROGRAM MANAGR/CENTRAL OPERATIONS
NEXIUS SOLUTIONS
Frisco, Texas
01.2015 - 01.2017
- Developed processes and support modules for all programs company wide
- Created job aides, processes, procedures for all programs company wide
- Worked closely with development team on all internal tool development for all programs to ensure that user testing was done and feedback provided prior to rollout
- Professionally mentored 30+ associates daily and engaged as a liaison between executive leadership and project and program management teams
- Worked with all teams, specific to each program, to develop best practices, career road-mapping and tool development to standardize support for our clients across all regions
- Assisted in creating overall Project Award to Close Out process for all groups to support consulting Six Sigma associate that developed overall linking to documentation, etc. into ACCUV project tracking software.
- Traveled to markets producing below company expectations and identified whether the failing market was due to process, people or training
- Once identified, developed performance improvement plans and processes to be able to support the market and help them to meet their goals
- Reported directly to the executive leadership team
- In the even that senior leadership had to be released, I supported the role until a replacement could be found
- Supported Mobility Small Cells Program for the last 4 months of my assignment on the PMO team
- Worked directly in the Mobility office to support meeting with jurisdictions to clear build obstacles based on new small cell model
- Developed brand new line of business as a Turf vendor with one other Program Management peer and after only one year of support, we were named as one of AT&T’s top vendors
- Managed the resources, scheduling, financial stability, material call out for 457 total carrier add sites while exceeding POE goals set by the client.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Analyzed project performance data to identify areas of improvement.
- Met project deadlines without sacrificing build quality or workplace safety.
- Prepared and submitted project invoices for review and approval.
- Monitored project performance to identify areas of improvement and make adjustments.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project progress, identified risks and took corrective action as needed.
PROJECT MANAGER - TECHNICAL
AT&T ON BEHALF OF TEK SYSTEMS
Irving
01.2014 - 01.2015
- Managed client projects and coordinate activities to meet client contractual requirements
- Responsible for data integrity for all project tasks in PACE Proliance during th entire life cycle of the national programs for the Southwest Region
- Submitted E-911 and TAS tickets for multiple projects for the Southwest Region
- Created tickets in AOTS for the Southwest Region.
- Provided detailed project status updates to stakeholders and executive management.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
PROGRAM MANAGER
COMMVET, LLC.
Plano
01.2013 - 01.2014
- Managed 10+ crews for installations in multiple markets
- Coordinated front and back end support for all projects including Civil Construction, UMTS installs and PIM testing, Tower Construction, and LTE Construction
- Conducted troubleshooting site issues with field technicians
- Assisted Sales teams in quoting bids for future projects.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Defined clear targets and objectives and communicated to other team members.
- Coached team members on productivity strategies to accomplish challenging goals.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
PROJECT MANAGER
AKORBI INC
Plano
01.2013 - 01.2014
- Managed Projects worth over $3 million in annual revenue
- Increased Productivity on the WellPoint team by 47% through creation & utilization of automation
- Compliance Manager.
- Increased customer satisfaction ratings by resolving all issues professionally.
- Analyzed and evaluated construction bids to select most cost-effective contractors.
- Held construction progress and regular status meetings with project team.
- Formulated quality assurance and safety standards to comply with construction plans.
- Streamlined permitting processes by proactively engaging with local authorities early on in planning stages of each project.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Ensured regulatory compliance by closely monitoring applicable laws and regulations within the industry sector throughout each stage of the project life cycle.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
PROJECT MANAGER/Regional Director of Operations
TNS/QUANTA WIRELESS/SPECTRUM WIRELESS
McKinney-Hybrid Remote
01.2010 - 01.2013
- Managed special events, COWS, and overnight testing while still managing daily workload
- Managed approximately 100+ emails and calls daily from client or technicians in order to deliver best in quality service and updates.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs, and monitored performance.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Analyzed project performance data to identify areas of improvement.
LIFE INSURANCE SPECIALIST
IRVIN INSURANCE AGENCY/FARMERS INSURANCE
Plano
01.2007 - 01.2009
- Made approximately 45 incoming calls a day to assist insureds with their questions on policies.
- Produced a minimum of 10 proposals a week for clients interested in adding life insurance to their portfolio.
- Also assisted with general lines questions for auto and home.
- Collaborated with underwriters to ensure accurate assessments of risk and appropriate policy pricing.
- Created customer databases to track and manage interactions and sales.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Negotiated contracts and terms of sale with potential customers.
- Educated clients on various life insurance products, enabling informed decision-making and tailored coverage options.
- Increased policyholder satisfaction by providing comprehensive and personalized life insurance solutions.
- Expanded client base through effective networking and relationship building with potential customers.
- Developed and implemented promotional strategies to increase customer base.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
RETENTION SALES LEAD
COUNTRYWIDE HOME LOANS
Plano
01.2007 - 01.2009
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Took a minimum of 45 calls a day assisting clients with cancelling services with the goal of retaining their business.
- Participated in store meetings and product training sessions to understand and sell items.
- Built diverse and consistent sales portfolio.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Kept detailed records of daily activities through online customer database.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
REALTOR
RE/MAX PROFESSIONALS
Fort Worth
02.2005 - 01.2007
- I was specialized as a buyers agent, being fiscally responsible with the home options I suggested to view.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Coordinated appointments to show tenants and buyers prospective homes.
- Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Advised clients on market conditions and property value for informed decision-making.
- Wrote contracts to outline sales and purchases of properties.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
CSR,PM, Tech I-III, Trainer
AVAYA/LUCENT
Carrollton
01.1996 - 01.2007
- Started in customer service and then promoted to Tech I-III then to trainer for internal associates as well as clients on their PBX or Voicemail systems. I was then moved into client reporting using Crystal Reports to better identify gaps for service teams across all professional services organizations.
- Trained groups as small as 15 people and as large as 1000 people depending on if it was internal tools or external products for clients.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Applied effective time management techniques to meet tight deadlines.
- Developed lesson plans, instructional materials and written practice tests for PBX and Avaya customer service and technical service teams training courses.
- Developed and implemented successful onboarding program.
- Created monitoring strategies to verify implementation of practices introduced in training.
- Collaborated with management to identify company training needs and scheduling.
- Mentored junior team members on best practices in issue resolution techniques.
- Developed and implemented preventive maintenance procedures.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Drove the successful launch of new products and services, ensuring all employees were proficient in their roles prior to release dates.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Managed new employee orientation training process for more than 125 employees each year.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Maintained up-to-date knowledge of product and service changes.
- Contributed to company growth by consistently meeting and exceeding goals.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
High School Diploma -
03.1995
Some College (No Degree) - General Credits
Skills
- Strong written and verbal communications skills
- Client service skills
- Tools: AccuV (Nexius Project Planning Software), Site Tracker, NORAD/Swiftract/iSupplier/PACE, CSS, SAP/SRM
- Adobe
- Documentation And Reporting
- Scope Management
- Stakeholder Relations
- Staff Management
- Creative Thinking
- Client Relationship Management
- Detail Oriented
- Training and mentoring
- Project plan development
- Customer Relationship Management
- Team Collaboration
- Project Management
- Budget Control
- Phone and Email Etiquette
- MS Office
- Task Prioritization
- Managing Multiple Projects
- Change Management Process
- Project Records
- Project Management Body of Knowledge (PMBOK)
- Project Goals and Milestones
- Cost Control
- Multi-Project Management
Accomplishments
- Award-Core Values Champion Award, Q2 winner 2016 (Nexius,Inc.) · Core Values Champion June 2015, monthly winner (Nexius, Inc.) ·
- President’s Champion Award 2013 (TNS/Quanta Wireless Solutions) ·
- High Achievement and Team Spirit G.R.O.W.S Awards 2000-2008 (Avaya) ·
- Top Producer Awards 2010, 2011, 2012 (Avaya)
- Consumers Choice Award in Business Excellence 2007 (National Association of Realtors)
Management Experience
20+ direct reports
References
Excellent references and letters of recommendation available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SR PROJECT MANAGER - GRITCOMM MANAGEMENT, LLC
01.2022 - 01.2023
PROGRAM MANAGER - FULTON TECHNOLOGIES
01.2021 - 01.2022
PROGRAM MANAGER/CENTRAL OPERATIONS - KGP CO.
01.2018 - 01.2021
CPM II - ERICSSON INC
02.2017 - 05.2018
PROJECT MANAGER/PMO PROGRAM MANAGR/CENTRAL OPERATIONS - NEXIUS SOLUTIONS
01.2015 - 01.2017
PROJECT MANAGER - TECHNICAL - AT&T ON BEHALF OF TEK SYSTEMS
01.2014 - 01.2015
PROJECT MANAGER - AKORBI INC
01.2013 - 01.2014
PROGRAM MANAGER - COMMVET, LLC.
01.2013 - 01.2014
PROJECT MANAGER/Regional Director of Operations - TNS/QUANTA WIRELESS/SPECTRUM WIRELESS
01.2010 - 01.2013
LIFE INSURANCE SPECIALIST - IRVIN INSURANCE AGENCY/FARMERS INSURANCE
01.2007 - 01.2009
RETENTION SALES LEAD - COUNTRYWIDE HOME LOANS
01.2007 - 01.2009
REALTOR - RE/MAX PROFESSIONALS
02.2005 - 01.2007
CSR,PM, Tech I-III, Trainer - AVAYA/LUCENT
01.1996 - 01.2007
Long Beach School For Adults - High School Diploma,
Collin County Community College - Some College (No Degree), General Credits