Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work History
Service Manager
1 Year 6 Months
Heritage Tractor | 04.2025 - Current
Led service operations to enhance customer satisfaction and loyalty through effective team management.
Coordinated cross-departmental initiatives to streamline communication and resolve customer issues promptly.
Established performance benchmarks to evaluate team effectiveness, ensuring alignment with organizational goals.
Oversaw budget management for service department, aligning financial resources with operational needs and priorities.
Resolved customer complaints in professional and timely manner.
Met with customers to discuss service needs and offer available solutions.
Hired, trained and supervised team of service staff members to meet business goals.
Analyzed service reports to identify areas of improvement.
Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Implemented strategies to increase customer service satisfaction ratings.
Leveraged data and analytics to make informed decisions and drive business improvements.
Led and Monitored day to day store operations
Parts Manager
1 Year 8 Months
Heritage Tractor | 08.2023 - 04.2025
Ordered parts for customers, repair shops, and service departments for use in agricultural equipment.
Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
Analyzed sales trends to follow demands of customers and in-shop needs.
Provided timely, insightful and accurate reports to upper management.
Created employee schedules to align coverage with forecasted demands.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
Assisted in organizing and overseeing assignments to drive operational excellence.
Assisted in the development of annual budgets for the department based on historical data analysis and projected needs, aligning financial resources with strategic goals.
Managed monthly and yearly Parts Department goals within the outlined budget, aligning with the organizations financial and operational objectives.
Maintained effective Parts Department processes to ensure internal and external customer satisfaction.
Fostered a climate within the parts department that developed a winning and highly motivated attitude within employees.
ASP Supply Technician
4 Years 1 Month
Missouri Army National Guard | 07.2019 - 08.2023
Worked and communicated with clients and customers, adapting to expectations and providing quality goods and supplies on consistent basis.
Used identification tags, stamps and electronic marking tools to mark stock items.
Reviewed and verified quantities received against bills of lading, contracts and purchase requests.
Determined causes of discrepancies to make appropriate adjustments to correct inventory records and documents.
Verified clerical computations against physical count of stock to adjust errors in computations.
Posted supply status and receipt information to update activity register.
Formulated spending plans as the budget manager, and adhered to quarterly and yearly spending plans.
Conducted inspections of Ammunition
Ship and receive ammunition items as necessary.
Emergency Manager
2 Years
County Of Vernon | 01.2018 - 01.2020
Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
Maintained current understanding of local, state and federal guidelines for emergency response.
Facilitated emergency management training for staff and conducted emergency drills.
Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
Collaborated with stakeholders to prepare plans and procedures to respond to emergency scenarios.
Inspected facilities and equipment to determine operational and functional capabilities in emergency situations.
Applied for federal funding for emergency-management-related needs and administered and reported on progress of such grants.
Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
Proven ability to learn quickly and adapt to new situations.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Reviewed operational plans from other locations to identify options for local systems.
Owner/Operator
11 Years 6 Months
Haynes Communications | 04.2015 - Current
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Evaluated suppliers to maintain cost controls and improve operations.
Established foundational processes for business operations.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Put together realistic budgets based upon costs and fees for successfully operating business.
Built the business from the ground up.
Work with public safety officials to determine communication needs.
Farm Owner
22 Years 6 Months
SELF | 04.2004 - Current
Maintained and repaired various farming equipment.
Maintained and repaired all personal vehicles
Selected and purchased supplies and equipment such as seed, farm machinery, and livestock.
Inspected and repaired equipment for livestock and crop management.
Performed repairs and preventive maintenance on equipment and property.
Budgeted equipment purchases and regular repairs.
Monitored livestock health and administered medication and vaccinations at established intervals.
Visited fields regularly to inspect and estimate maturity dates of crops and damage due to weather.
Unit Supply Technician
3 Years 9 Months
Missouri Army National Guard | 10.2015 - 07.2019
Completed regular inventory counts of equipment on book for unit.
Maintained records of supply transactions for accuracy and tracking.
Oversaw supply requests, accountability, and receipts.
Prepared unit and organizational supply documentation.
Prepared detailed reports on unit inventory and expenditures to inform senior personnel.
Maintained automated system for tracking group supplies and equipment.
Used comprehensive inventory management system to reduce overages and shortages.
Tracked unit supply budget and reported discrepancies to promote adherence.
Acted as primary contact for supply chain management systems, tools and data and ran regular reports in support of supply chain business processes.
Compared shipping orders and invoices against contents received to verify accuracy.
Inspected incoming and outgoing shipments to identify discrepancies with records.
Processed required paperwork to expedite handling of shipped and received goods.
Planned and conducted annual section training.
Formulated budgets and spending plans, and adhered to quarterly and yearly approved budget.
Handled day-to-day shipping and receiving operations.
Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Ammunition Manager
1 Year 10 Months
Missouri Army National Guard | 12.2013 - 10.2015
Accurately completed all paperwork and documentation related to receiving and transfer of ammunition.
Trained personnel on safe ammunition handling to prevent injuries and accidents.
Supervised personnel and offered extensive mentoring and training assistance.
Handled inspection, inventory and issuance of ammunition to teams of soldiers.
Used SAAS-MOD to manage inventory of materials and ammunition supply stock.
Verified orders by comparing names and quantity of items packaged with shipping documents.
Utilized forklift or pallet truck to load, unload, transport and store goods.
Handled day-to-day shipping and receiving operations.
Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Requisitioned new supplies and maintained storage areas for smooth department operations.
Moved shipment materials to and from designated areas using lift and hand trucks.
Processed required paperwork to expedite handling of shipped and received goods.
Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Inspected incoming and outgoing shipments to identify discrepancies with records.
Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Compared shipping orders and invoices against contents received to verify accuracy.
Training Technician
6 Years 11 Months
Missouri Army National Guard | 01.2007 - 12.2013
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Developed and implemented effective lesson plans to cover necessary material.
Trained and licensed Soldiers to enhance success in field operations.
Established and maintained quality control standards.
Analyzed and evaluated training effectiveness and program outcomes.
Utilized variety of instructional design methodologies to create effective learning experiences.
Identified training needs and planned classes accordingly.
Acted as training subject matter expert and provided extensive technical support to different departments.
Created tracking systems for incapacitated or inactive Soldiers.
Provided coaching and mentoring to Soldiers.
Non-Commissioned Officer
20 Years 4 Months
Missouri Army National Guard | 03.2001 - 07.2021
Served 20 Years and 4 months to this great nation retiring in July 2021 with full benefits.
Deployed to Iraq in support of Operation Iraqi Freedom.
Deployed to Afghanistan in Support of Operation Enduring Freedom,
Gave individual evaluations based on fitness and combat readiness.
Secured and protected military property, assets, and personnel.
Operated and maintained armored vehicles.
Implemented tactics, procedures, and techniques for defense systems.
Coached and mentored new recruits for motivated, high-performing teams.
Upheld code of conduct and maintained professionalism in stressful situations.
Led squads in high-pressure combat scenarios with successful outcomes.
Upheld dress and appearance regulations for professional appearance.
Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
Memorized policies and procedures, led training for company personnel.
Rated job performance for subordinates providing timely and effective feedback.
Served in various leadership roles, always obtaining the highest outcomes, and highest ratings.
Education
No Degree - Emergency Medical Technician
Vernon County Ambulance District | Nevada, Missouri | 03-2016