Christopher Hendricks
Mount Pleasant,SC
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership and business development skills. Proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
9
9
years of professional experience
Work History
Director of Operations
Healogics
Mount Pleasant, SC
09.2021 - 04.2024
- Managed 14 wound care centers throughout NC, SC, GA, FL. Generated highest volume growth within southeast territory in 2023. Territory increased earnings by $1.2m, as well as hospital partnership improvement of $3m over the 2.5 years of my leadership.
- Facilitated business reviews with hospital administration in order to promote company tools and resources and identify opportunities for overall growth in the partnership.
- Implemented leadership development programs that helped establish positive culture, employee engagement and retention.
- Developed strong relationships with client administration teams within territory. Successfully implemented 2 new centers and negotiated 6 contract renewals.
Area Manager of Operations
Healogics
Jacksonville, FL
02.2021 - 09.2021
- Oversight of day-to-day management of outpatient clinic(s) and other wound continuum programs in the absence of center leadership.
- Collaborated with hospital administration at operationally challenged sites in order to identify opportunities for improvement. Created action plans for deficient centers. This later resulted in two contract renewals for the company.
- Provided leadership and guidance to staff members in order to ensure the efficient operation of all departments within partner wound care centers. Recruited and onboarded two center leaders during my tenure.
- Developed and implemented action plans that included process improvement, culture building, recruiting, business development, community outreach and referral development.
Program Director
Healogics
Marietta, OH
10.2015 - 02.2021
- Provided day-to-day management oversight for outpatient clinic, HBO and other wound continuum sites of care, which included inpatient and outreach. Achieved Center of Excellence, which recognizes the highest performing centers in the country.
- Assisted with developing, implementing and consistently executing a marketing and community education plan. Center achieved a 20% growth within first year as director of the center.
- Managed and coordinated all aspects of the revenue cycle including inquiry conversion, scheduling, registration, treatment authorization, documentation, coding, charge entry, billing, collections, and denial processes.
- Facilitated agreement with hospital administration to open a third site for partnership. Received a business development excellence award and recognized nationally by company leadership.
Education
Bachelor of Arts - Graphic Design
Marietta College
Marietta, Ohio05-2007
Skills
- Strategic planning and execution
- Process Improvement
- Leadership Development
- Customer Retention
- Data Analysis
- Employee Motivation
- P&L Administration
- Business Development
Timeline
Director of Operations
Healogics
09.2021 - 04.2024
Area Manager of Operations
Healogics
02.2021 - 09.2021
Program Director
Healogics
10.2015 - 02.2021
Bachelor of Arts - Graphic Design
Marietta College
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