Keisha Henry
Lakewood,United States
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Client Aide(CNA)
JWCH Institute
Los Angeles, California
12.2024 - Current
- Monitored vital signs and documented changes in health status or behavior.
- Maintained accurate records of client progress and interactions.
- Observed clients for signs of physical or emotional distress and reported any changes to supervisor immediately.
- Encouraged socialization among residents by organizing activities that promoted interaction.
Direct Support Professional Lead
Ambitions California
Carson, CA
06.2021 - 12.2023
- Tracked and reported clients' progress based on observations and conversations.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted individuals in learning and developing new skills.
Customer Service Representative
Optumhealth Bank
Cypress, CA
11.2020 - 02.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Upheld quality control policies and procedures to increase customer satisfaction.
Dispatch Supervisor
Unified Protective Services
Hawthorne, CA
09.2015 - 10.2018
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Relayed work orders, messages or information using telephones or two-way radios.
Education
CNA - Nursing
Third Generation Nursing School
Norwalk, CA06-2024
Pharmacy Tech -
Everest College - Gardena
Gardena, CA12.2008
GED -
California Technical High
Los Angeles, CA12.1990
Skills
- Call Center Operations
- Customer relations
- Problem-solving abilities
- Microsoft Office expertise
- Data evaluation
- High-energy attitude
- Project management abilities
- Conflict mediation
Timeline
Client Aide(CNA)
JWCH Institute
12.2024 - Current
Direct Support Professional Lead
Ambitions California
06.2021 - 12.2023
Customer Service Representative
Optumhealth Bank
11.2020 - 02.2021
Dispatch Supervisor
Unified Protective Services
09.2015 - 10.2018
Pharmacy Tech -
Everest College - Gardena
GED -
California Technical High
CNA - Nursing
Third Generation Nursing School