Christopher Herman

• Adhered to safety protocols and policies to reduce workplace hazards.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Explained diagnostic findings to customers and outlined repair or service options.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Inspected, evaluated and calibrated electrical and mechanical systems and components.

• Set up and operated equipment in work area according to factory standards.
• Understood and executed orders given by laser programmer and senior production staff.
• Met time and quality expectations by completing accurate work in line with specifications.
• Documented labor hours, supplies used and work completed in computer data collection system.

• Unloaded completed mixtures into containers for further processing.
• Monitored production equipment and mixers for efficient and safe operation.
• Tested sample materials to comply with specifications and general safety standards.
• Completed large-batch blending by measuring out materials and using industrial-sized mixers to distribute materials evenly.

• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Followed through with client requests to resolve problems.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Researched and corrected customer concerns to promote company loyalty.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.

Worked with customers on home theater and whole house audio and video systems.

Went across the state of Wisconsin to train people in the same applications.

Managed a staff to sell new technology.

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Inspected merchandise for quality and arranged proper display location on floor.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Verified products appeared at correct locations in proper quantities.
• Updated pricing and signage to complete product displays and educate customers.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.
• Organized store merchandise racks by size, style, and color.
• Promoted seasonal products and trends to move stock and prepare for incoming inventory.
• Developed visual merchandising plans and strategies to promote store offerings.