Christopher Hernandez
Miami,FL
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
10
10
years of professional experience
Work History
Manager
Target Corporation
Cutler Bay, FL
05.2022 - Current
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Accomplished multiple tasks within established timeframes.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Launched quality assurance practices for each phase of development
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maximized performance by monitoring daily activities and mentoring team members.
Cruise Specialist
Norwegian Cruise Line
Remote, FL
06.2016 - 04.2022
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Provided account assistance and support with the use of programs such as Seaware, Citrix, Peoplesoft, and CRM.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Generated travel-related reports for clients to facilitate decision-making.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Helped customers with passport and visa applications.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Planogram Specialist
Target Corporation
Cutler Bay, FL
10.2013 - 03.2014
- Followed all company policies and procedures to deliver quality work.
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Coordinated and executed marketing signage/ displays to generate new sales opportunities.
Education
Associate of Arts - Computer And Information Systems
Miami Dade College
Miami, FL03.2024
Certification - Emergency Medical Technician
American Medical Academy
Miami, FL01.2021
Certification - Fire Inspector I
Ricky Rescue
Miami, FL02.2020
Skills
- Helpdesk Services
- Data Retention
- Hardware and Software Configuration
- Troubleshooting and Diagnostics
- Swift
- Microsoft Teams
- Technical Support
- Symantec Norton Utilities
- Bug Fixes
- Wireless Networking
- Updating Software
- Systems Analysis
- Application Installation
- Printers and Peripherals
- Network Maintenance
- Computer System Diagnostics Software
- Complex Problem-Solving
- Customer Communication and Empathy
- Organizational Skills
- Train Employees
- Time Management
- Critical Thinking
- Active Listening
- Service-Orientation
- Workforce Planning
- Information Confidentiality
Timeline
Manager
Target Corporation
05.2022 - Current
Cruise Specialist
Norwegian Cruise Line
06.2016 - 04.2022
Planogram Specialist
Target Corporation
10.2013 - 03.2014
Associate of Arts - Computer And Information Systems
Miami Dade College
Certification - Emergency Medical Technician
American Medical Academy
Certification - Fire Inspector I
Ricky Rescue
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