Christopher Hernandez
Austin,Tx
Summary
Results-focused Automotive Sales Consultant adept at selling vehicles of all types to clientele from all backgrounds. Proficient in leveraging current market and customer trends to capitalize on sales opportunities. Persuasive communicator and creative problem-solver.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Automotive Sales Consultant
Mercedes-Benz of Georgetown
09.2024 - Current
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Increased dealership revenue through effective negotiation and closing techniques.
Outside Sales Representative
Perry Homes
10.2023 - 09.2024
- Handled objections from potential buyers effectively addressing concerns related to pricing, location, or design features enhancing chances of a successful sale.
- Worked closely with internal team members such as mortgage officers, title agents, construction project managers for seamless transaction coordination.
- Conducted regular follow-ups with prospective buyers, maintaining interest levels and fostering long-term relationships.
- Increased new home sales by conducting thorough market research and implementing effective sales strategies.
Automotive Sales Consultant
Mercedes-Benz Of Austin
10.2013 - 10.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic, telephone, and online lead sources.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Managed new vehicle inventory, in excess of 1,000+ annual units through Mercedes-Benz ordering system, consisting of specific vehicle configurations for guests in addition to dealer stock inventory.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
- Consistently exceeded sales quotas.
Education
Bachelor of Science - Biology
St. Edwards University
Austin, TX05.2013
Skills
- Staff Training
- Price Negotiation
- Consultative Techniques
- Customer Financing
- Extensive Product Knowledge
- Closing Sales
- Telephone Etiquette
- Promotional Campaigns
Certification
- Certified AMG Brand Ambassador, Mercedes-Benz, USA - May 2015-Present
- Automotive Finance Certification, FirstGuard - August, 2022-Present
Additional Information
I am a process driven individual that seeks to understand the full scope of company operations, with a focus on maximizing profitability while maintaining an outstanding client focused experience.
Timeline
Automotive Sales Consultant
Mercedes-Benz of Georgetown
09.2024 - Current
Outside Sales Representative
Perry Homes
10.2023 - 09.2024
Automotive Sales Consultant
Mercedes-Benz Of Austin
10.2013 - 10.2023
Bachelor of Science - Biology
St. Edwards University
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