CHRISTOPHER HESLOP
Perth Amboy,NJ
Summary
Dynamic cargo management professional with extensive experience at Delta Airlines, excelling in dangerous goods compliance and staff training. Proven leadership in enhancing operational efficiency and ensuring safety standards. Proficient in Microsoft applications and recognized for exceptional customer service, driving successful outcomes in high-pressure environments.
Overview
36
36
years of professional experience
Work History
Lead Cargo Manager
Delta Airlines
JFK, USA
01.2011 - Current
- Performs personnel functions (e.g., Screening, evaluations, training, supervising, scheduling, etc. For the purpose of maintaining necessary staffing, enhancing the productivity of staff, and ensuring that necessary department/program outcomes are achieved.
- Reconciles discrepancies in cargo records (e.g., Physical count versus reported items, and the physical location of items, etc. For the purpose of maintaining a computerized inventory of all fixed cargo, as required by Delta.
- Communicate with various companies and partner with Delta Airlines, departments, vendors, and others to provide and receive information, resolve questions and issues, and coordinate activities.
- Train staff, provide work direction, and coordinate the schedules and activities of assigned personnel. Assist in training individuals in Delta's computer operations in order to maintain compliance.
- Develop the ability to work with a wide diversity of individuals, which consists of Delta's frequent customers and Delta's employees. Develop necessary problem-solving skills to identify issues and create action plans. Adapting to changing work priorities, such as communicating with diverse groups, meeting deadlines, and schedules. Working as part of a team, working with a variety of information and data, and working with frequent interruptions, I resolve questions, issues, coordinate activities, and demonstrate problem-solving and decision-making skills.
Dangerous Goods Agent Lead
Delta Airlines
JFK, USA
01.2005 - 01.2011
- Responsible for accepting dangerous goods and complying with various government agencies that regulate Delta Air Logistics.
- Such agencies are the Federal Aviation Administration, the Department of Transportation, the Transportation Security Administration, the Environmental Protection Agency, the U.S. Department of Agriculture, the United States Postal Service, and the Animal and Plant Health Inspection Service. Department of Labor, Occupational Safety and Health Organization, and U.S. Customs, International Air Transport Association.
- Perform a variety of duties, such as accepting cargo, live animals, human remains, dangerous materials, and mail from various companies in partnership with Delta Airlines.
- Serve as a liaison between the Department of Homeland Security and the Transportation Security Administration. Duties include a physical and thorough inspection of cargo that is shipped by unknown vendors and various companies affiliated with Delta Airlines.
- Acquire the skills and knowledge to identify any cargo that contains different types of infectious, toxic and explosive devices that can be easily concealed and intentionally used for terrorism.
Ramp Agent
Delta Airlines
JFK, USA
01.1989 - 01.2005
- Perform a variety of duties according to the functional work area. Responsible for directing the ground movement of the aircraft in terminal ramp areas, and expeditiously lifting and transporting baggage, mail, and cargo from loading equipment at the aircraft, operating all ground support equipment (tugs, conveyor belts, tow tractors, etc.). Perform leadership duties.
- Practice safety-conscious behaviors in all operational processes and procedures.
- De-icing and anti-icing aircraft.
- Communicate through headsets to the pilots and the tower.
- Frequent use of special software, such as Vision, Visual, Microsoft Office, Web Vision, and iCargo.
Education
Some College (No Degree) - Cyber Security
NGT Academy
OnlineASSOCIATES DEGREE - ELECTRONIC ENGINEERING TECHNOLOGY
NASSAU COMMUNITY COLLEGE
LONG ISLAND, NEW YORK01.1998
Skills
- Microsoft product proficiency
- MacOS expertise
- Web visioning
- Delta Airlines applications
- Customer excellence
- Cargo acceptance and Hazmat
- Customer service awards
- Leadership training
- Dangerous goods certification
- IATA certification
- Oscilloscope knowledge
- Digital voltmeter expertise
- Spectrum analyzer knowledge
- Electronic circuit troubleshooting
- Circuit board repair
Personal Information
Citizenship: US Citizen
References
References available upon request.
Timeline
Lead Cargo Manager
Delta Airlines
01.2011 - Current
Dangerous Goods Agent Lead
Delta Airlines
01.2005 - 01.2011
Ramp Agent
Delta Airlines
01.1989 - 01.2005
Some College (No Degree) - Cyber Security
NGT Academy
ASSOCIATES DEGREE - ELECTRONIC ENGINEERING TECHNOLOGY
NASSAU COMMUNITY COLLEGE
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