ROBERT WELLS
Mesa
Summary
I am a highly skilled Certified Senior Pharmacy Technician with 20 years of experience in primarily a Closed Door Pharmacy setting. I am an ambitious self-starter with a desire to serve patients in obtaining medications they need requiring authorizations. I would like to now attempt to go to a higher level in the industry using my skills hands-on at a position separate from Prior Authorizations such as retail or fulfillment.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Senior Certified Pharmacy Technician
Centene Corporation
Tempe, Az
10.2019 - Current
- Process Prior Authorizations for Medicaid and Health Insurance Marketplace.
- Established and maintained patient profiles.
- Entered prescription information into computer databases.
- Verified insurance data and contact information to complete prescription refill requests.
- Call Provider offices to obtain missing clinical criteria information.
- Contacted insurance companies to acquire necessary patient data. to retrieve patient information.
- Established and maintained patient profiles, including lists of medications taken by individual patients.
- Received written prescription and refill requests and verified that information is complete and accurate.
- Answered pharmacy telephones to respond to questions or requests.
- Prepared and processed medical insurance claim forms and records.
Certified Pharmacy Technician
Healthcare Solutions
Tempe, Az
03.2019 - 09.2019
- Established and maintained patient profiles.
- Established and maintained patient profiles, including lists of medications taken by individual patients.
- Verified insurance data and contact information to complete prescription refill requests.
- Process Prior Authorizations for Medicaid and Health Insurance Marketplace.
- Contacted provider offices to gather necessary clinical criteria information. to obtain missing clinical criteria information.
- Communicated with insurance companies to retrieve vital patient information. to retrieve patient information.
- Entered prescription information into computer databases.
- Received written prescription and refill requests and verified that information is complete and accurate.
- Responded to pharmacy telephone inquiries to assist customers with their questions. to respond to questions or requests.
- Prepared and processed medical insurance claim forms and records.
Case Manager Pharmacy Technician
Rem X Staffing
Phoenix, AZ
11.2018 - 03.2019
- Case Manager Technician in Keytruda prescription program
- Coordinated with prescribers and pharmacists to resolve dosing and instruction discrepancies, ensuring patient safety and adherence.
- Processed claims for third-party prescription services, facilitating timely medication access for patients.
- Triaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacists.
- Handled doctor calls and medication deliveries in facilitation of prescription orders.
- Followed standard operating procedures for maintaining accurate and readily retrievable accountability records.
- Input patient and prescription information to produce product labels and assist in prescription filling process.
- Entered prescription information into computer databases.
- Verified insurance data and contact information to accurately complete prescription refill requests, enhancing operational efficiency.
- Established and maintained patient profiles.
- Received written prescription and refilled requests and verified that information is complete and accurate.
- Answered pharmacy telephones to respond to questions or requests.
- Established and maintained patient profiles, included lists of medications taken by individual patients.
- Contacted insurance companies to gather necessary patient information for prescription processing. to retrieve patient information.
- Prepared and processed medical insurance claim forms and records.
Certified Pharmacy Technician
GenRx Pharmacy
Scottsdale, Az
01.2018 - 10.2018
- Processed claims for third-party prescription services.
- Input patient and prescription information to produce product labels and assist in prescription filling process.
- Triaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacists.
- Calculated prescription and non-prescription drug prices to facilitate seamless payment processing on POS system.
- Monitored inventory levels and maintained shelves, stocking with adequate supplies.
- Coordinated with prescriber or pharmacist to resolve dosing or instruction issues, ensuring accurate prescription fulfillment.
- Complied with state regulations to maintain safe, clean pharmacy.
- Selected drug and quantity, delivering items to pharmacist for review and dispensing.
- Reported prescription errors to pharmacist on duty.
- Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction.
- Entered prescription information into computer databases.
- Verified insurance data and contact information to complete prescription refill requests.
- Established and maintained patient profiles.
- Responded to pharmacy telephone inquiries, providing accurate information and support to callers.
- Received written prescription and refilled requests and verified that information is complete and accurate.
- Established and maintained patient profiles, included lists of medications taken by individual patients.
- Contacted insurance companies to verify patient coverage details. to retrieve patient information.
Certified Pharmacy Technician
Solutions Staffing For GenRx Pharmacy
Scottsdale, AZ
07.2017 - 01.2018
- Processed third-party prescription claims, ensuring accurate reimbursement for pharmacy services.
- Input patient and prescription information to produce product labels and assist in prescription filling process.
- Calculated and communicated prices for prescriptions and non-prescription drugs, facilitating seamless payment processing on POS system.
- Coordinated with prescribers and pharmacists to resolve dosing and instruction issues, enhancing patient safety and care quality.
- Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction.
- Selected drug and quantity, delivering items to pharmacist for review and dispensing.
- Monitored inventory levels and maintained shelves, stocking with adequate supplies.
- Verified insurance data and contact information to complete prescription refill requests.
- Received written prescription and refilled requests and verified that information is complete and accurate.
- Established and maintained patient profiles, included lists of medications taken by individual patients.
- Entered prescription information into computer databases.
- Triaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacists.
- Answered pharmacy telephones to respond to questions or requests.
- Reported prescription errors to pharmacist on duty.
- Complied with state regulations to maintain safe, clean pharmacy.
- Called insurance companies to retrieve patient information.
- Called insurance companies to retrieve patient information.
Certified Pharmacy Technician
Aetna Medicaid
Phoenix, AZ
10.2013 - 06.2017
- Established and maintained comprehensive patient profiles to ensure accurate medication management.
- Established and maintained patient profiles; included lists on medications taken by individual patients.
- Process Prior Authorizations for Medicaid and Health Insurance Marketplace.
- Verified insurance data and contact information to expedite prescription refill requests and enhance patient service.
- Contacted provider offices to gather clinical criteria for patient care, facilitating timely prescription processing.
- Entered prescription information into computer databases.
- Received written prescription and refill requests and verified that information is complete and accurate.
- Responded to pharmacy telephone inquiries to address customer questions and requests. to respond to questions or requests.
- Answered pharmacy telephones to initiate prior authorization requests
Certified Pharmacy Technician
Catamaran / Optum Health
Phoenix, AZ
09.2012 - 10.2013
- Process Prior Authorizations for Medicaid and Health Insurance Marketplace.
- Verified insurance data and contact information to ensure accuracy of prescription refill requests.
- Received written prescription and refilled requests and verified that information is complete and accurate.
- Entered prescription information into computer databases.
- Established and maintained patient profiles.
- Established and maintained patient profiles, included lists on medications taken by individual patients.
- Contacted provider offices to gather necessary clinical criteria information. to obtain missing clinical criteria information.
- Answered pharmacy telephones to initiate prior authorization requests
- Answered pharmacy telephones to address patient inquiries and facilitate timely service.
Education
Professional Pharmacy Technician Program - Professional Pharmacy Technician Program
Ashworth College
Norcross, GaSkills
- Microsoft product proficiency
- Operate Proprietary Prescription Processing Programs - Prizm, RX Claims, RX Advance, MHK Compass
- Microsoft Office proficiency
- Strong work ethic
- Dependable Attendance
- Fast Typing Speed
- Inbound and Outbound call experience
- Skilled in Marketplace, Medicare and Medicaid Lines of Business
- Marketplace and Medicare expertise
Accomplishments
Arizona State Board of Pharmacy - License # T012226 - Active
Pharmacy Technician Certification Board - License # 410101070959452 - Active
References:
Personal:
Debbie Barto - Centene Corporation. Known 6 years - 4802717793
Kathy Schuman - Centene Corporation. Known 7 years - 4807093389
Veronica Rivera - Centene Corporation. Known 6 years - 602-702-8334
Professional:
Jay Amin, RPh - Centene Corporation. Known 5 years - 203-921-5965
Certification
- Arizona State Board of Pharmacy - License # T012226 - Active
- Pharmacy Technician Certification Board - License # 410101070959452 - Active
Timeline
Senior Certified Pharmacy Technician
Centene Corporation
10.2019 - Current
Certified Pharmacy Technician
Healthcare Solutions
03.2019 - 09.2019
Case Manager Pharmacy Technician
Rem X Staffing
11.2018 - 03.2019
Certified Pharmacy Technician
GenRx Pharmacy
01.2018 - 10.2018
Certified Pharmacy Technician
Solutions Staffing For GenRx Pharmacy
07.2017 - 01.2018
Certified Pharmacy Technician
Aetna Medicaid
10.2013 - 06.2017
Certified Pharmacy Technician
Catamaran / Optum Health
09.2012 - 10.2013
Professional Pharmacy Technician Program - Professional Pharmacy Technician Program
Ashworth College