Dasja Mccurtis
Dallas,Texas
Summary
Results-driven Sales and Account Management Professional with 6 years of remote experience in customer-focused environments. Achieved $54,000 in monthly sales and a 79% close rate by customizing solutions for diverse client needs. Skilled in building strong client relationships and delivering impactful experiences while thriving in remote settings.
Overview
9
9
years of professional experience
Work History
Senior Sales Executive
Yelp
01.2025 - Current
- Achieved 79% close rate by identifying customer needs and tailoring solutions to maximize sales.
- Achieved booked monthly earnings average of $54,000 through strategic sales initiatives.
- Promoted three times within six months due to exceptional sales performance and leadership.
- Conducted market trend analysis to inform strategic sales planning and enhance forecasting accuracy.
- Conducted client presentations to showcase new products and services effectively.
- Partnered with marketing teams to create and implement targeted promotional campaigns that drove engagement.
- Managed client accounts, ensuring timely follow-ups and issue resolution.
- Leveraged CRM tools to efficiently track sales activities and manage customer interactions.
Remote Travel Agent
Archer Travel Service
La Crescenta, CA
03.2022 - Current
- Remote based travel agent, 6 year expertise in locating the best deal and overall experience for the customers
- Coordinated flights, insurance, and accommodations tailored to traveler preferences.
- Guided customers in selecting optimal travel packages that met their preferences and budget.
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Prepared customized itineraries based on customer needs and preferences.
- Researched availability of airfare and hotel rooms using reservation systems.
- Managed monthly expenses and budgeted costs to maximize customer satisfaction.
- Processed payments from clients via cash or credit cards.
Remote Customer Service Representative
Conduent Services
New York, NY
04.2018 - 04.2022
- Delivered expert-level customer care, efficiently addressing inquiries to enhance overall customer satisfaction.
- Resolved customer complaints promptly, providing high-quality service.
- De-escalated difficult interactions to ensure positive customer experiences.
- Handled incoming calls and emails, assisting customers with product transactions to ensure smooth purchasing experiences.
- Provided accurate information regarding products and services to customers.
- Managed billing adjustments for customer accounts.
- Provided tier 1 technical support, troubleshooting device issues to restore functionality for customers.
Remote Dispatcher
Dispatching
Orlando, FL
08.2017 - 02.2019
- Assigned drivers to optimal routes based on customer requirements.
- Coordinated with dispatchers to ensure adherence to delivery schedules.
- Updated driver location records to enhance tracking of delays and cancellations.
- Created daily reports on response times and call volumes to inform operational decisions.
- Provided timely updates to customers to ensure clarity on orders and requests.
- Maintained comprehensive logs of all incoming calls and assigned tasks.
- Resolved customer complaints related to service issues or delays.
Education
Some College (No Degree) -
Dr. Phillips High School
Orlando, FL05-2016
Skills
- Sales forecasting
- Closing strategies
- Account management skills
- Customer relationship management
- Consultation expertise
- Service delivery
- Customer support and care
- Travel coordination
- Reservations management
- Finance expertise
- Networking strategies
- Marketing expertise
- Campaign evaluation
- Remote experience
- Qualified remote representative
- Microsoft product proficiency
- Adobe software proficiency
- Typing speed 75 wpm
- Team leadership
- Social media management
- Credit card processing knowledge
Timeline
Senior Sales Executive
Yelp
01.2025 - Current
Remote Travel Agent
Archer Travel Service
03.2022 - Current
Remote Customer Service Representative
Conduent Services
04.2018 - 04.2022
Remote Dispatcher
Dispatching
08.2017 - 02.2019
Some College (No Degree) -
Dr. Phillips High School