Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Hicks

Sacramento,CA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Amazon
Elk Grove, California
05.2021 - 12.2023
  • Answered Delivery service partners' inquiries and provided accurate information regarding products and services.
  • Developed positive relationships with friendly interactions.
  • Conducted regular follow-up calls with Delivery service partners after resolving their issues.
  • Solve ticket issues with a single business day
  • Meet and exceed a 70% onboarding rate

Insurance Agent

Globe Life And Accident Insurance Company
Elk Grove, CA
03.2022 - 08.2023
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Processed payments received from clients promptly according to established procedures.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.

Education

Actuarial Science

PSI Accidental Life And Health Insurance
Rancho Cordova, CA
03-2022

High School Diploma -

Sheldon High School
Elk Grove, CA
05-2017

Skills

  • Customer service
  • Claims processing
  • Regulatory compliance
  • Client relationship management
  • Data entry
  • Effective communication

Timeline

Insurance Agent

Globe Life And Accident Insurance Company
03.2022 - 08.2023

Customer Service Representative

Amazon
05.2021 - 12.2023

Actuarial Science

PSI Accidental Life And Health Insurance

High School Diploma -

Sheldon High School
Christopher Hicks