Summary
Overview
Work History
Education
Skills
Accomplishments
James Beard Foundation
Timeline
Generic

CHRISTOPHER HIGHTOWER

Dallas,TX

Summary

Sales Development Representative with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

13
13
years of professional experience

Work History

Sales Development Representative

ADT Solar
Dallas , TX
02.2023 - 11.2023
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Financial Sales Representative

Freedom Financial Network
10.2021 - 11.2022
  • Interviewing the clients for collecting Financial Details concerning Debt, Credit Cards, as well as Banking Loans
  • Explaining Financial terms to the clients
  • Suggesting clients about the account and financial status
  • Prospecting leads through contracts and negotiations
  • Recommended strategies for Financial Goal Achievement

Technology Sales Representative

Altice USA
07.2016 - 10.2020
  • Pleasantly greeted customers both in-person and on the phone, providing exceptional assistance and service and promoting lasting business relationships
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Cross-sold additional products and services to purchasing customers
  • Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.

Tech Specialist

Dialog Direct
08.2013 - 09.2015
  • De-escalated problematic customer concerns while also maintaining a calm and friendly demeanor
  • Documented conversations with customers to track requests problems and solutions
  • Fielded customer complaints and queries, fast tracking them for problem resolution
  • Upheld strict quality control policies and procedures during customer interactions
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Inside Sales Specialist

Nordstrom
08.2011 - 09.2013
  • Investigated sales and service issues to provide successful resolutions
  • Set up customer accounts in Salesforce with complete information
  • Demonstrated exceptional consultative selling skills from initial rapport needs assessment to solution delivery
  • Awarded for driving top line revenue growth and sustaining a high level of achievement.

Visual Merchandiser Promoted

Nordstrom
08.2011 - 09.2013
  • Promoted new product releases and limited-edition items to drive sales
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy
  • Presented updated floor plans and design strategy to store management
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.

Logistics Promoted

Nordstrom
01.2011 - 09.2013
  • Conducted inventory checks and resolved discrepancies
  • Organized and maintained order documentation
  • Kept deliveries on track and provided timely status updates
  • Managed inbound and outbound delivery schedules for optimal flow of goods
  • Improved lines of communication between company and customers
  • Communicated with customers and management to report delays, including emergencies, weather challenges and carrier scheduled changes
  • Scheduled shipments to customer warehouse via in-house tracking system.

Education

Bachelor of Arts in Merchandise Marketing -

University of North Texas at Denton
Denton, TX
12.2015

Associate of Arts in Merchandise Marketing and Design -

Wade College
Dallas, TX
06.2012

Skills

  • Presentations Planning and coordination
  • Face-to-face communication Sales closing
  • Technical sales
  • Product merchandising
  • Inside and outside sales
  • Planning and coordination
  • Sales Closing
  • Promotional Planning
  • Detail Oriented
  • Salesforce
  • Microsoft Word
  • Adobe InDesign
  • Adobe Photoshop
  • Adobe Illustrator
  • Business Development
  • Multi-Tasking Strength
  • Sales Expertise

Accomplishments

  • Awarded “Employee of the Month” in 2015, 2019, 2021
  • Project Development - Collaborated with the James Beard Fonadation

James Beard Foundation

Collaborated with Professional Celebrities Chefs in order to assist Art students with financing for scholarships.

Timeline

Sales Development Representative

ADT Solar
02.2023 - 11.2023

Financial Sales Representative

Freedom Financial Network
10.2021 - 11.2022

Technology Sales Representative

Altice USA
07.2016 - 10.2020

Tech Specialist

Dialog Direct
08.2013 - 09.2015

Inside Sales Specialist

Nordstrom
08.2011 - 09.2013

Visual Merchandiser Promoted

Nordstrom
08.2011 - 09.2013

Logistics Promoted

Nordstrom
01.2011 - 09.2013

Bachelor of Arts in Merchandise Marketing -

University of North Texas at Denton

Associate of Arts in Merchandise Marketing and Design -

Wade College
CHRISTOPHER HIGHTOWER