CHRISTOPHER HIGHTOWER
Dallas,TX
Summary
Sales Development Representative with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
13
13
years of professional experience
Work History
Sales Development Representative
ADT Solar
Dallas, TX
02.2023 - 11.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Financial Sales Representative
Freedom Financial Network
10.2021 - 11.2022
- Interviewing the clients for collecting Financial Details concerning Debt, Credit Cards, as well as Banking Loans
- Explaining Financial terms to the clients
- Suggesting clients about the account and financial status
- Prospecting leads through contracts and negotiations
- Recommended strategies for Financial Goal Achievement
Technology Sales Representative
Altice USA
07.2016 - 10.2020
- Pleasantly greeted customers both in-person and on the phone, providing exceptional assistance and service and promoting lasting business relationships
- Answered customers' questions and addressed problems and complaints in person and via phone
- Cross-sold additional products and services to purchasing customers
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
Tech Specialist
Dialog Direct
08.2013 - 09.2015
- De-escalated problematic customer concerns while also maintaining a calm and friendly demeanor
- Documented conversations with customers to track requests problems and solutions
- Fielded customer complaints and queries, fast tracking them for problem resolution
- Upheld strict quality control policies and procedures during customer interactions
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Inside Sales Specialist
Nordstrom
08.2011 - 09.2013
- Investigated sales and service issues to provide successful resolutions
- Set up customer accounts in Salesforce with complete information
- Demonstrated exceptional consultative selling skills from initial rapport needs assessment to solution delivery
- Awarded for driving top line revenue growth and sustaining a high level of achievement.
Visual Merchandiser Promoted
Nordstrom
08.2011 - 09.2013
- Promoted new product releases and limited-edition items to drive sales
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy
- Presented updated floor plans and design strategy to store management
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
Logistics Promoted
Nordstrom
01.2011 - 09.2013
- Conducted inventory checks and resolved discrepancies
- Organized and maintained order documentation
- Kept deliveries on track and provided timely status updates
- Managed inbound and outbound delivery schedules for optimal flow of goods
- Improved lines of communication between company and customers
- Communicated with customers and management to report delays, including emergencies, weather challenges and carrier scheduled changes
- Scheduled shipments to customer warehouse via in-house tracking system.
Education
Bachelor of Arts in Merchandise Marketing -
University of North Texas at Denton
Denton, TX12.2015
Associate of Arts in Merchandise Marketing and Design -
Wade College
Dallas, TX06.2012
Skills
- Presentations Planning and coordination
- Face-to-face communication Sales closing
- Technical sales
- Product merchandising
- Inside and outside sales
- Planning and coordination
- Sales Closing
- Promotional Planning
- Detail Oriented
- Salesforce
- Microsoft Word
- Adobe InDesign
- Adobe Photoshop
- Adobe Illustrator
- Business Development
- Multi-Tasking Strength
- Sales Expertise
Accomplishments
- Awarded “Employee of the Month” in 2015, 2019, 2021
- Project Development - Collaborated with the James Beard Fonadation
James Beard Foundation
Collaborated with Professional Celebrities Chefs in order to assist Art students with financing for scholarships.
Timeline
Sales Development Representative
ADT Solar
02.2023 - 11.2023
Financial Sales Representative
Freedom Financial Network
10.2021 - 11.2022
Technology Sales Representative
Altice USA
07.2016 - 10.2020
Tech Specialist
Dialog Direct
08.2013 - 09.2015
Inside Sales Specialist
Nordstrom
08.2011 - 09.2013
Visual Merchandiser Promoted
Nordstrom
08.2011 - 09.2013
Logistics Promoted
Nordstrom
01.2011 - 09.2013
Bachelor of Arts in Merchandise Marketing -
University of North Texas at Denton
Associate of Arts in Merchandise Marketing and Design -
Wade College
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