Apple Business Manager
Christopher Hill
El Paso
Summary
Dynamic Information Technology Specialist with the US Army, adept at troubleshooting complex issues and enhancing system performance. Proven track record in managing security protocols and training personnel, leveraging effective communication and analytical thinking to drive continuous improvement. Recognized for implementing automated solutions that significantly reduced downtime.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
US Army
08.2019 - Current
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Streamlined IT processes for increased efficiency through the development of automated solutions.
COMSEC Custodian
US Army
01.2021 - Current
- Conducted monthly pulls of COMSEC for unit.
- Managed COMSEC account for over 4 years with no major incidents.
- Continuously trained personnel to handle and use COMSEC
Telephone Control Officer
US Army
02.2021 - Current
- Improved control processes by implementing risk assessments and audits.
- Reduced operational risks through proactive identification and mitigation of potential issues.
- Collected, arranged, and input information into database system.
Information Systems Security Officer
US Army
12.2021 - Current
- Managed incident response processes, ensuring timely resolution and minimal business impact.
- Collaborated with IT teams to integrate security best practices into system development and operations.
- Recommend improvements in security systems and procedures.
Education
North Medford High School
MedfordSkills
- Effective communication
- Analytical thinking
- Continuous improvement
- TS-SCI Clearance
Certification
- Comptia Security+ CE
Software
Microsoft Active Directory
Microsoft 365
Timeline
Information Systems Security Officer
US Army
12.2021 - Current
Telephone Control Officer
US Army
02.2021 - Current
COMSEC Custodian
US Army
01.2021 - Current
Information Technology Specialist
US Army
08.2019 - Current
North Medford High School
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