Traveling
Christopher Hinojosa
Management & Leadership
Sunnyvale,CA
Summary
Results-driven Management Consultant adept at helping companies improve operational efficiency, team productivity and employee motivation. Hands-on leader with exceptional organizational, critical thinking and prioritization skills. Possessing 12 years of related experience and passion for contributing to business success.
Overview
1
1
Language
3
3
Certifications
3
3
years of post-secondary education
17
17
years of professional experience
Work History
Management Consultant
G&F Real Estate
San Jose, CA
11.2014 - Current
- Improved communication at all levels and transformed company culture into more productive atmosphere.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Produced detailed and relevant reports for use in making business decisions.
- Strengthened employee productivity and storage systems to enhance efficiency and minimize labor requirements.
- Evaluated current processes to develop improvement plans.
- Increased employee satisfaction and motivation through training classes, meetings and special workshops.
- Gathered, documented and modeled data to assess business trends.
- Conducted thorough reviews of the rental market operations to devise and deploy improvement strategies, facilitating consistent results.
General Manager
24 Hour Fitness USA Inc.
San Jose, CA
05.2004 - 11.2014
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Exceeded regional annual sales target by 110%.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 15%.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Coordinated weekly leadership workshops to educate team members on best practices to optimize productivity.
- Directed work of sales and service teams to deliver exceptional client experiences.
- Identified and capitalized on community business opportunities with effective networking.
- Increased monthly staff retention rate by 25% after implementing new training programs.
- Developed and maintained relationships with current customers and suppliers through continual communication and service oriented strategies.
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
- Enhanced operational efficiency and productivity by managing budgets, accounts and revenues.
- Evaluated and enhanced sales and service programs to strengthen operations and achieve a consistent 90-100% quarterly metrics.
- Assessed financial statements and P & L reports to evaluate top line revenues and bottom line expenses through performance, develop targeted improvements and implement changes resulting in positive revenue result.
- Implemented innovative programs, including sales and service program to increase employee loyalty and reduce turnover.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Reduced operational risks while organizing sales and daily data to forecast performance trends.
- Oversaw and improved membership acquisitions, service performance with deliveries worth over $ 1.3 million per year through efficient coordination of daily operations.
- Trained, coached and mentored staff to support smooth adoption of new sales and service program.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Improved productivity while reducing staffing and operational costs by 20%.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Tracked and analyzed profitability and key metrics of sales and service establishment to improve overall profitability and bring in new clientele.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Implemented operational strategies and effectively built customer and employee loyalty through employee recognition programs and members loyalty programs.
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Held weekly meetings with Sales Managers, Service Managers, Group Exercise Managers and Facilities Managers to identify techniques to overcome sales obstacles.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Received superior customer service satisfaction scores for 2007-2008.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Maximized efficiency by coaching and mentoring 40 personnel on Sales and Service principles, industry practices, company procedures.
- Increased sales by $85k
- By establishing goals, overseeing performance and accountability.
Education
Massage Therapy - Physiology
07.2003 - 07.2004
Graduated with honors
Massage Therapy Certificate Completion
Associates In Biblical Studies - Theology
04.2001 - 06.2003
- Minored in Theology
Skills
Employee engagement
Operations management
Staff Management
Financial Management
Strategic Planning
Trend forecasting
Customer Relations
Business planning
Consulting
Cost controls
Project Management
Negotiation
Business Development
Business administration
Affiliations
- Faith Leader of EdenX Ministries Bay Area
Certification
Multi-level Management
Interests
Community Service
Family
Timeline
Management Consultant - G&F Real Estate
11.2014 - Current
Multi-level Management
07-2012
Employee Relations
05-2007
General Manager - 24 Hour Fitness USA Inc.
05.2004 - 11.2014
Personal Training NCSF
05-2004
Corinthians Trade School - Massage Therapy , Physiology
07.2003 - 07.2004
Christian Life College - Associates In Biblical Studies , Theology
04.2001 - 06.2003