Christopher Hopkins

Geico | macon, ga Claims ICS Rep | 09/2022 - Present

-A duty to giving out excellent customer service to customers.

-Advising deductibles to policyholders when explaining their filing options.

-Maintaining good metrics across the board when it came to the quality of the phone call and the duration of the phone call.

- Calling out to claimants to verify info to proceed with payouts on claims.

-Making payments to body shops, claimants, policyholder (advancing deductibles when policy holder found not at fault), lienhoders, adverse carriers, etc.

-Working unresolved claims when it comes to making a liability decision, such as reviewing police reports, damages to both claimant and policy holders vehicles, getting recorded statements from all involved parties.

- Working flex task. Flex task are reminders of what's needed to bringing the claim to a close.

-Sending correspondence to attorneys when claimants or policyholders are represented.

-Sending out letters.

-Setting up accident tows.

- A duty to show empathy and reassurance customers that you’re going to do your job in making sure the process is easy or seem-less.

-A responsibility to show up on time.

ACCOMPLISHMENTS:

-Maintaining above a 97% in working Navigator

-Maintaining above what's required for surveys.

Geico | macon, ga ERS Rep | 01/2019 - 08/2022

RESPONSIBILITIES:

-Setting up breakdown tows and accident tows, battery changes/jumps, tires changes, gas deliveries.

-Scheduling glass appointments.

-Advising coverage and deductibles to policyholders.

-Calling out to tow facilities to release vehicles.

-Active listening and giving out outstanding customer service.

-Locating policyholders using customers description and Geico locater app.

-Maintaining good metrics across the board when it came to the quality of the phone call and the duration of the phone call.

ACCOMPLISHMENTS:

-Was awarded certificates multiple times for being a 5 with surveys in ERS department.

-Was awarded most improved.

Old Navy | macon, ga

Sales Rep | 11/2011 - 07/2018

-Giving out great customer service to customers.

-Making sure the store signs were and and mannequins were dressed to promote holiday/season sales. Which also included making sure the store was neat.

-Communicating store benefits to customers giving them a reason to come back and shop.

-Coming up with store projects to help store sales.