Christopher Houck
Houston,TX
Summary
Dynamic Senior Field Technician, skilled in performance testing and hardware repair. Proven track record in troubleshooting and optimizing equipment, while fostering strong customer relations. Adept at team oversight and training, ensuring operational excellence and effective problem resolution in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Senior Field Technician
RJN Group
11.2022 - 06.2025
- Calibrated new and existing equipment for optimal performance.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Set schedules, monitored inventories and conducted training.
- Enacted successful repairs by applying technical skills and operations knowledge.
Sales Associate
AutoZone
11.2018 - 01.2022
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
Computer Technician
Ftg International
01.2019 - 03.2021
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
Education
High School Diploma -
07.2015
Skills
- Performance testing
- Hardware repair
- Equipment installation
- Electrical systems
- Software diagnostics
- Team oversight
- Customer relations
Timeline
Senior Field Technician - RJN Group
11.2022 - 06.2025
Computer Technician - Ftg International
01.2019 - 03.2021
Sales Associate - AutoZone
11.2018 - 01.2022
Sparrows Point High School - High School Diploma,
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