Summary
Work History
Education
Skills
References
Timeline
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CHRISTOPHER HOUSEKNECHT

Oklahoma City,USA

Summary

Motivated professional with a strong work ethic and adaptability. Proven ability to excel in unsupervised environments while mastering new skills rapidly. Experienced in customer service, multitasking, and time management, consistently delivering positive experiences for clients.

Work History

Drivers License Examiner II

Service Oklahoma
Oklahoma City, OK
  • Knowledge of state and federal laws regarding driving privileges, physical requirements, exemptions and the issuance of driver’s licenses; of various types of commercial vehicles, related safety and operating equipment and licensing requirements; of the different types of driver’s licenses; and of interviewing principles and practices.
  • The Ability to conduct interviews; to inspect and evaluate motor vehicles and related equipment; to operate all types of motor vehicles; to administer written and performance tests; to determine authenticity of identification documents in order to verify the individual is legally within the United States and the state of Oklahoma; to communicate effectively; to operate computers; and to touch type.

Ramp Agent

Piedmont Airline
Oklahoma City, OK
  • Responsible for loading and unloading items onto the aircraft including luggage, food, beverage service supplies, water, lavatory supplies, or other items used by flight crews.
  • As needed completed cleaning of aircraft and helped coordinate the pushing of aircraft away from or up to the gate.

Operations Manager/Service Assurance Agent

FedEx Express
Oklahoma City, OK
  • As an Operations Manager I led a team of 15 to 30 couriers and package handlers in a work group, resolving time card issues, verifying and following up on training completions.
  • Lead weekly meeting and ensured operational efficiency.
  • As a Service Assurance Agent, I performed statistical analysis of all operations performance for the senior manager of the station.
  • I was also responsible for tracking and providing feedback to managers and couriers regarding package scan compliance and on time deliveries.

Cross Utilized Customer Service Agent

America West Airlines
Phoenix, AZ
  • Performed multiple tasks of ground operations including; ticket counter sales, gate agent, cargo service agent, ramp agent, and weight and balance operations.
  • I provided contract ramp and ticket counter service for numerous airlines.
  • Performed Aircraft weight and balance computations for 737-100.200/300, Airbus A320, 757-200, DeHavilland Dash 8.

Education

Communication, General Studies

Mesa Community College
Mesa, AZ

Skills

  • Customer transactions and service
  • Inventory management
  • Financial statement review
  • Employee training and development
  • Supply and equipment acquisition
  • Staff scheduling
  • Policy implementation
  • Time management
  • Active listening
  • Project management
  • Attention to detail
  • Interpersonal communication
  • Account management
  • Telephone etiquette
  • Team collaboration
  • Customer problem resolution
  • Invoice preparation
  • Data entry

References

  • Cole Simpson, (405) 831-2551
  • Edward Ward, (405) 522-7000
  • Malcolm Rattner, (480) 753-4019

Timeline

Drivers License Examiner II

Service Oklahoma

Ramp Agent

Piedmont Airline

Operations Manager/Service Assurance Agent

FedEx Express

Cross Utilized Customer Service Agent

America West Airlines

Communication, General Studies

Mesa Community College

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CHRISTOPHER HOUSEKNECHT