Christopher Hughes

• Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
• Expert use of Xactimate to compile estimates for personal property and structure damage.
• Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts handling large loss/complex losses.
• Scoped and photographed properties for defects and damage.
• Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.

Traveled country wide handling both catastrophe & NET(local property assessing coverage across multiple states.

• Prepared summaries of damage, payments, and policy coverage.
• Flood Training Certified- Worked Hurricane Sandy for 8 months handling complex flood/water claims.

• Investigated auto losses involving non Bodily Injury
• Negotiated settlements with claimants based on Comparative negligence laws in IL
• Took statements from insureds, claimants and witnesses.
• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
• Team Lead- Oversaw projects, led team huddles.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals.