Desired Job Title
Technical Support EngineerProfessional Services ConsultantCustomer Service RepresentativeDocument Management SpecialistWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Goodyear, AZ
Open to relocation: No
Open To Work
Christopher Hughes
Goodyear,AZ
Work Preference
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
29
29
years of professional experience
2
2
Certifications
Work History
Senior Professional Services Consultant
Tungsten Automation (Kofax, Nuance, Equitrac)
Goodyear, Arizona
01.2014 - 03.2026
- Designed and implemented Document Accounting Solutions across multiple industries including Educational, Legal, Government, and Financial Services.
- Collaborated with partners and vendors to establish secure print environments, enhancing document security and maximizing return on investment for customer hardware contracts.
- Developed and implemented project plans, strategies and methodologies to ensure successful completion of projects.
- Analyzed customer requirements to tailor software configurations and integrations.
- Led client onboarding processes for automation solutions across various sectors.
- Worked with high level support and Engineering team to identify, document, and resolve complex software issues
- Developed comprehensive documentation for system processes and user guides.
- Designed and delivered customized training programs for end-users, improving software application proficiency and user confidence.
Solutions Analyst (Previous)
Nuance Document Imaging (Tungsten Automation)
Goodyear, Arizona
01.2007 - 01.2014
- Collaborated with Nuance Sales team to analyze customer requirements and develop tailored software solutions, resulting in effective proof of concept demonstrations for major contracts.
- Delivered ongoing technical support to clients during implementation phases, facilitating smooth transitions to new systems.
- Documented system specifications and user manuals for reference.
- Executed system testing to validate functionality and performance standards, ensuring alignment with client expectations.
Senior Technical Support Engineer (Previous)
Equitrac (Tungsten Automation)
Phoenix, Arizona
01.2001 - 01.2007
- Delivered advanced technical support for document management software and hardware systems, enhancing user experience and operational efficiency.
- Resolved escalated issues promptly, improving customer satisfaction and reducing downtime.
- Configured and installed hardware and software solutions to meet organizational needs.
- Executed system maintenance tasks including backups, disk space management, patching, and user administration to ensure system reliability and performance.
Network Technician
Motorolla
Mesa, AZ
01.1997 - 01.2001
- Perform cabling installations for data closets.
- CAT 5, 5e. 6 / Coax / Fiber Optic.
- Install and configure Cisco hubs and switches.
- Perform troubleshooting of end user connections.
- Clean room installation of production equipment network connections.
Education
Bachelor of Science - Electronics Engineering Technology
ITT Technical Institute
Phoenix, AZ05-2000
Skills
- Project management
- Server migration planning
- Vendor collaboration
- Problem-solving aptitude
- Attention to detail
- Solution development
- User acceptance testing
- Mentoring and training
- Windows server management
- Network troubleshooting
- Software installation
- Security solutions
- Technical documentation
- Diagnosing issues
- Administrative and End-User training
Certification
MCP, CompTIA A+
Timeline
Senior Professional Services Consultant
Tungsten Automation (Kofax, Nuance, Equitrac)
01.2014 - 03.2026
Solutions Analyst (Previous)
Nuance Document Imaging (Tungsten Automation)
01.2007 - 01.2014
Senior Technical Support Engineer (Previous)
Equitrac (Tungsten Automation)
01.2001 - 01.2007
Network Technician
Motorolla
01.1997 - 01.2001
Bachelor of Science - Electronics Engineering Technology
ITT Technical Institute