Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
14
14
years of professional experience
Work History
Manager
VIP Holiday Photos
Springfield, PA
2022.11 - Current
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Coached, mentored and trained team members in order to improve their job performance.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
District Manager
Spirit Halloween Super Store (Seasonal)
Egg Harbor Twp, NJ
2017.07 - Current
Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
Worked with direct reports to develop and implement action plans, improving operating results.
Ensured that all stores met their monthly targets by providing guidance and support as needed.
Identified opportunities for process improvement across multiple locations within the district.
Certified Tax Preparer
Jackson Hewitt (Seasonal)
Claymont, DE
2022.01 - 2023.04
Provided advice on strategies for minimizing taxes owed and maximizing refunds due.
Tracked progress of client returns throughout the entire process until completion.
Conducted initial client interviews to determine tax preparation needs and preparer eligibility.
Submitted extensions when necessary to provide additional time for filing a return.
Organized files and prepared reports using software programs such as QuickBooks or TurboTax.
Territory Sales Representative
B-Safe Security
Wilmington, DE
2019.11 - 2020.07
Identified potential customers, evaluated their needs and created customized solutions.
Delivered presentations at client meetings, showcasing company offerings in a professional manner.
Presented products and services to prospective customers.
Negotiated contracts with customers to ensure favorable terms for both parties.
Store Manager
Spencer's Gifts
Egg Harbor Twp, NJ
2016.07 - 2020.07
Recruited, trained and supervised new employees.
Conducted daily store operations, including opening and closing procedures and cash handling.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Created weekly work schedules for store personnel.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Residential Sales Representative
Guardian Protection
Warrendale, PA
2018.01 - 2019.09
Developed sales proposals tailored to individual customer requirements.
Collaborated with marketing team on promotional campaigns targeting potential customers.
Created presentations to demonstrate product features, benefits and associated services.
Managed territory of existing accounts while prospecting for new business.
Negotiated pricing contracts with customers based on their specific needs.
Retail Merchandiser
Spectrum Brands (seasonal)
Lake Forest, CA
2016.05 - 2016.09
Updated store planograms in collaboration with management.
Organized product displays in accordance with corporate guidelines.
Displayed promotional material such as signs and banners.
Maintained accurate inventory records of all stock items.
Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules, and style rotation plan.
Collaborated with store management to ensure effective implementation of promotional activities.
Store Manager
Yankee Candle
Wilmington, DE
2015.03 - 2016.04
Recruited, trained and supervised new employees.
Managed inventory tracking and physical inventory counts to minimize loss.
Created weekly work schedules for store personnel.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Monitored employee performance and identified performance gaps for corrective action.
Managed daily banking activities such as deposits and withdrawals.
Store Manager
Starbucks
Newark, DE
2010.03 - 2014.12
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Delegated work to staff, setting priorities and goals.
Prepared staff work schedules and assigned team members to specific duties.
Identified opportunities for cost savings through waste reduction initiatives.
Education
Associate of Arts - Criminal Justice
Delaware County Community College
Media, PA
1994-06
Skills
Policy Implementation
Business Administration
Strategic Planning
Operations Management
References
References available upon request.
Timeline
Manager
VIP Holiday Photos
2022.11 - Current
Certified Tax Preparer
Jackson Hewitt (Seasonal)
2022.01 - 2023.04
Territory Sales Representative
B-Safe Security
2019.11 - 2020.07
Residential Sales Representative
Guardian Protection
2018.01 - 2019.09
District Manager
Spirit Halloween Super Store (Seasonal)
2017.07 - Current
Store Manager
Spencer's Gifts
2016.07 - 2020.07
Retail Merchandiser
Spectrum Brands (seasonal)
2016.05 - 2016.09
Store Manager
Yankee Candle
2015.03 - 2016.04
Store Manager
Starbucks
2010.03 - 2014.12
Associate of Arts - Criminal Justice
Delaware County Community College
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