Edward Klepacki Jr
Claymont,DE
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
14
14
years of professional experience
Work History
Manager
VIP Holiday Photos
Springfield, PA
11.2022 - Current
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
District Manager
Spirit Halloween Super Store (Seasonal)
Egg Harbor Twp, NJ
07.2017 - Current
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Identified opportunities for process improvement across multiple locations within the district.
Certified Tax Preparer
Jackson Hewitt (Seasonal)
Claymont, DE
01.2022 - 04.2023
- Provided advice on strategies for minimizing taxes owed and maximizing refunds due.
- Tracked progress of client returns throughout the entire process until completion.
- Conducted initial client interviews to determine tax preparation needs and preparer eligibility.
- Submitted extensions when necessary to provide additional time for filing a return.
- Organized files and prepared reports using software programs such as QuickBooks or TurboTax.
Territory Sales Representative
B-Safe Security
Wilmington, DE
11.2019 - 07.2020
- Identified potential customers, evaluated their needs and created customized solutions.
- Delivered presentations at client meetings, showcasing company offerings in a professional manner.
- Presented products and services to prospective customers.
- Negotiated contracts with customers to ensure favorable terms for both parties.
Store Manager
Spencer's Gifts
Egg Harbor Twp, NJ
07.2016 - 07.2020
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Residential Sales Representative
Guardian Protection
Warrendale, PA
01.2018 - 09.2019
- Developed sales proposals tailored to individual customer requirements.
- Collaborated with marketing team on promotional campaigns targeting potential customers.
- Created presentations to demonstrate product features, benefits and associated services.
- Managed territory of existing accounts while prospecting for new business.
- Negotiated pricing contracts with customers based on their specific needs.
Retail Merchandiser
Spectrum Brands (seasonal)
Lake Forest, CA
05.2016 - 09.2016
- Updated store planograms in collaboration with management.
- Organized product displays in accordance with corporate guidelines.
- Displayed promotional material such as signs and banners.
- Maintained accurate inventory records of all stock items.
- Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules, and style rotation plan.
- Collaborated with store management to ensure effective implementation of promotional activities.
Store Manager
Yankee Candle
Wilmington, DE
03.2015 - 04.2016
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed daily banking activities such as deposits and withdrawals.
Store Manager
Starbucks
Newark, DE
03.2010 - 12.2014
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Identified opportunities for cost savings through waste reduction initiatives.
Education
Associate of Arts - Criminal Justice
Delaware County Community College
Media, PA06-1994
Skills
- Policy Implementation
- Business Administration
- Strategic Planning
- Operations Management
References
References available upon request.
Timeline
Manager
VIP Holiday Photos
11.2022 - Current
Certified Tax Preparer
Jackson Hewitt (Seasonal)
01.2022 - 04.2023
Territory Sales Representative
B-Safe Security
11.2019 - 07.2020
Residential Sales Representative
Guardian Protection
01.2018 - 09.2019
District Manager
Spirit Halloween Super Store (Seasonal)
07.2017 - Current
Store Manager
Spencer's Gifts
07.2016 - 07.2020
Retail Merchandiser
Spectrum Brands (seasonal)
05.2016 - 09.2016
Store Manager
Yankee Candle
03.2015 - 04.2016
Store Manager
Starbucks
03.2010 - 12.2014
Associate of Arts - Criminal Justice
Delaware County Community College
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