Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christopher Hutchinson

Pembroke Pines,FL

Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 30 years of experience. Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

Overview

37
37
years of professional experience
1
1
Certification

Work History

PC Maintain Tech

Broward Health Corporate
04.2004 - 12.2023
  • Install, configure and manage software and their functions according to specifications.
  • Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
  • Responsible for maintenance of IT inventory and preforming hardware repairs and upgrades.
  • Manage ticket queues and set departmental priorities via Service-now and heat applications.
  • Coordinate the proper removal and disposal of obsolete IT equipment.
  • Assign and maintains of user access to network and software, create new user profiles and remove access as appropriate via SCCM, Active Directory and company-provided applications.
  • Collaborate with other IT teams to ensure smooth operation of computer systems.
  • Mange time efficiently to ensure Service level agreements are met.
  • Support medical staff by providing high quality and timely site based technical support on variety of platforms (Computer on wheels, Wallmounted hardware, laptop,Desktops, Ipads, Cell phones, Web Conference and Audiovisual Equipment.)
  • Field support thou out healthcare system 5 hospitals, and over 45 sites (Private and system owned doctors office, clinics and surgical sites)

Technology Support Analyst

TEKsystems
03.2002 - 03.2004
  • Ensure that all assigned support problems and issues are addressed and resolved in accordance with established service level and to the satisfaction of the customers.
  • Ensure project timelines and deadline are met related to moves, hardware/software rollouts and equipment provisioning
  • Provide technical coverage for daily or project related task per client requests
  • Fulfill TEK systems customer relationship and service expectations are met. (Sony, Dell, Bank of America,....)

Computer Technician

Memorial Healthcare System- South Broward Community Health
01.1987 - 02.2002
  • Enhanced system performance by conducting regular software and hardware updates.
  • Resolved technical issues for clients through remote support, increasing customer satisfaction.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Implemented data backup solutions to protect vital company information from potential loss.
  • Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
  • IT Hardware support ( Desktop, laptops, printers, tablets and phones)

Education

Associate of Science - Micro Information Systems

Broward College
Fort Lauderdale, FL
2000

Skills

  • Equipment Repair
  • System Installation
  • Equipment Maintenance
  • Analytical Thinker

Certification

Comptia A+ Certification

Timeline

PC Maintain Tech

Broward Health Corporate
04.2004 - 12.2023

Technology Support Analyst

TEKsystems
03.2002 - 03.2004

Computer Technician

Memorial Healthcare System- South Broward Community Health
01.1987 - 02.2002

Associate of Science - Micro Information Systems

Broward College

Similar Profiles

CREATE PROFILE
Christopher Hutchinson