Christopher Hyde
Grand Blanc,MI
Summary
Experienced emergency dispatcher and former fire lieutenant with a strong background in coordinating multi-agency responses and training new dispatchers. Known for effective teamwork and critical thinking, enhancing emergency response efficiency and public safety outcomes.
Overview
34
34
years of professional experience
Work History
Emergency Dispatcher
Patriot Ambulance Service
Flint, MI
01.2016 - 07.2026
- Monitored multiple emergency channels to prioritize and assess incoming calls efficiently.
- Utilized advanced communication systems to relay critical information to field personnel.
- Coordinated emergency response efforts to ensure timely dispatch of ambulances.
- Improved response times by prioritizing and efficiently managing emergency calls.
- Trained new dispatchers on operational procedures and software applications.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Fire Lieutenant
Grand Blanc Township Fire Department
Grand Blanc, MI
09.1992 - 09.2022
- Coordinated multi-agency responses for complex emergencies, fostering collaboration among local law enforcement and medical services.
- Developed incident command strategies to optimize resource allocation during high-pressure scenarios.
- Led training programs for firefighters, enhancing team performance and preparedness for diverse emergency situations.
- Supervised emergency response operations, ensuring adherence to safety protocols and operational efficiency.
- Mentored junior firefighters, providing guidance on best practices and career development within the fire service profession.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Prepared reports of fires, equipment and personnel.
- Increased firefighter safety by enforcing strict adherence to department policies and procedures during emergency operations.
- Collaborated with other fire departments for mutual aid support during major incidents, augmenting available resources as needed to ensure public safety objectives were met efficiently.
- Mentored new firefighters, fostering a positive work environment conducive to professional growth and development.
- Established effective communication channels between command staff and frontline responders during high-pressure incidents, ensuring clear directives and information sharing.
- Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
- Supervised cleaning and maintenance of buildings, rooms and equipment.
- Evaluated personnel performance regularly, providing constructive feedback and identifying individual strengths to match skill sets with appropriate assignments.
- Coordinated large-scale emergency exercises, simulating realistic scenarios to assess department readiness and identify areas requiring improvement.
- Led team in fighting fires and exercised considerable judgment in deciding the best way to extinguish based on the type of fuel and environment.
- Preserved order and discipline among subordinates and gave assignments and instructions.
- Inspected stations, uniforms and vehicles regularly for signs of maintenance needs or general professionalism.
911 Dispatcher
Genesee County 911
Flint, MI
03.1997 - 07.2012
- Coordinated emergency response efforts, ensuring timely dispatch of services to critical incidents.
- Monitored radio communications, relaying vital information between units and command centers.
- Provided accurate information and guidance to callers in high-pressure situations.
- Operated multi-line phone systems to effectively manage incoming emergency calls.
- Trained new dispatchers on protocols, software usage, and communication techniques.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed the latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read the system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from the automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Education
High School Diploma -
Grand Blanc High School
Grand Blanc, MI1991
Skills
- Telecommunications
- Law enforcement database
- Emergency procedures
- Information gathering
- Map reading
- Emergency communication
- Public safety
- Employee supervision
- Decision-making
- Stress management
- Works Well Under Pressure
- Critical thinking
- Teamwork and collaboration
- Active listening
- Verbal and written communication
- Geospatial navigation
Timeline
Emergency Dispatcher
Patriot Ambulance Service
01.2016 - 07.2026
911 Dispatcher
Genesee County 911
03.1997 - 07.2012
Fire Lieutenant
Grand Blanc Township Fire Department
09.1992 - 09.2022
High School Diploma -
Grand Blanc High School