Christopher I. Newell
San Jose,CA
Summary
Dynamic Operations Manager with extensive experience at Bayside Patrol & Investigation, skilled in training and development and inventory control. Proven track record of enhancing customer satisfaction and operational efficiency while supervising diverse teams. Adept at problem-solving and performance management, driving success in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Operations Manager
Bayside Patrol & Investigation
10.2022 - Current
- Directed 20+ employees and supervisors to ensure smooth operations
- Supervised all operations at the local office
- Assisted payroll, billing, and scheduling teams with issue troubleshooting to maintain operational continuity
- Addressed customer issues directly, enhancing satisfaction and trust
Warehouse Supervisor/Delivery Driver/Warehouse Stocker
Canteen Refreshment Services
09.2015 - 09.2022
- Directed 30+ employees in daily operations
- Managed receipt of incoming inventory
- Conducted monthly inventory assessment of warehouse
- Resolved missing orders and errors for customer service managers
Patrol Supervisor
Bayside Patrol & Investigation
10.2011 - 09.2015
- Conducted mobile and foot patrols across multiple accounts/routes to ensure security and safety.
- Trained security guards to improve skills and uphold discipline, fostering a professional environment.
- Resolved problem situations through face-to-face interactions with customers, enhancing service quality.
Security Guard
Securitas Security Services
04.2011 - 09.2011
- Conducted foot patrols across campus to maintain safety and security for students and staff.
- Completed detailed reports documenting daily events to enhance incident tracking and response.
- Managed front desk operations, answering calls and processing visitor badges to ensure controlled access and safety.
Receiver
Meijer Inc
11.2010 - 01.2011
- Unloaded and sorted products by department to streamline inventory organization
- Supported vendor receiving and central salvage operations to ensure proper handling of returns and damages
- Recorded sorted counts into handheld device and generated stock report for inventory tracking
Volunteer Activities
Valley View Health Care Center
11.2008 - 12.2010
- Accompanied patients to off-site activities to promote social engagement
- Supported elderly and disabled patients with daily needs
- Coordinated activities to maximize space utilization
Receiving Clerk
Compass Components Inc
10.2007 - 10.2008
- Identified and processed time sensitive packages for immediate distribution
- Unloaded packages from delivery trucks, ensuring timely access to incoming inventory
- Pulled and shipped distribution orders
- Conducted daily cycle counts to ensure accurate inventory levels
Material Handler
Jabil Circuits Inc
01.2007 - 09.2007
- Managed inventory and receiving transactions using SAP software to streamline operations
- Investigated and resolved inventory and receiving issues to ensure accurate stock levels
- Unloaded and Received packages in an ESD environment
Materials Associate
Cardiva Medical Inc
12.2005 - 12.2006
- Coordinated material transfers and managed stock control of inventory and cleanroom supplies
- Executed purchasing tasks, including gathering quotes and entering POs
- Acquired proficiency in Expandable software for effective inventory management
- Completed daily shipping and receiving tasks using FedEx, UPS and other carriers
Loss Prevention-Seasonal
Best Buy
12.2004 - 05.2005
- Managed lock out keys for high value products, enhancing security measures in the store.
- Checked receipts and verified products to ensure compliance with store policies.
- Greeted customers upon entry, fostering a welcoming shopping experience.
Education
GED -
Eastside Union Highschool District
San Jose, CA09-1997
Skills
- Training and development
- Supply chain coordination
- Schedule oversight
- Performance management
- Inventory control
- Operations management
- Problem solving
- Supervision
- Shipping processes
- Receiving procedures
- Customer service
- Warehousing operations
Timeline
Operations Manager
Bayside Patrol & Investigation
10.2022 - Current
Warehouse Supervisor/Delivery Driver/Warehouse Stocker
Canteen Refreshment Services
09.2015 - 09.2022
Patrol Supervisor
Bayside Patrol & Investigation
10.2011 - 09.2015
Security Guard
Securitas Security Services
04.2011 - 09.2011
Receiver
Meijer Inc
11.2010 - 01.2011
Volunteer Activities
Valley View Health Care Center
11.2008 - 12.2010
Receiving Clerk
Compass Components Inc
10.2007 - 10.2008
Material Handler
Jabil Circuits Inc
01.2007 - 09.2007
Materials Associate
Cardiva Medical Inc
12.2005 - 12.2006
Loss Prevention-Seasonal
Best Buy
12.2004 - 05.2005
GED -
Eastside Union Highschool District