Christopher Jackson
Mastic,Ny
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
7
7
years of professional experience
Work History
Store Manager
Altice USA
04.2022 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Managed inventory control, cash control, and store opening and closing procedures.
Retail Sales Consultant
Altice USA
03.2019 - 04.2022
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Handled cash transactions accurately while adhering to established security procedures.
Technical Support Representative
Altice USA
03.2017 - 03.2019
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Worked closely with product development teams to report bugs and suggest enhancements based on customer feedback received during support interactions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Used ticketing systems to manage and process support actions and requests.
- Researched and identified solutions to technical problems.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Education
Computer Networking Certificate -
Hunter Business School
Levittown, NY02.2017
High School Diploma -
William Floyd High School
Mastic Beach, NY06.2011
Skills
- Customer Response
- Relationship Building
- Report Generation
- Revenue Forecasting
- Organizational Structuring
- Inventory Control
Timeline
Store Manager
Altice USA
04.2022 - Current
Retail Sales Consultant
Altice USA
03.2019 - 04.2022
Technical Support Representative
Altice USA
03.2017 - 03.2019
Computer Networking Certificate -
Hunter Business School
High School Diploma -
William Floyd High School
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