Summary
Overview
Work History
Education
Skills
Timeline
Generic
Christopher Jackson

Christopher Jackson

McAllen

Summary

Experienced with maintaining security and control within correctional facilities. Utilizes conflict resolution and de-escalation techniques to manage inmate behavior effectively. Strong understanding of legal and ethical standards, ensuring compliance and safety.

Dynamic security professional with extensive experience at Allied Universal Security Services, excelling in crisis management and conflict resolution. Proven ability to enhance safety through vigilant monitoring and effective incident reporting. Recognized for exceptional customer service and active listening skills, ensuring a secure and welcoming environment for all visitors.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.


Overview

10
10
years of professional experience

Work History

Security Officer

Allied Universal Security Services
06.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

Customer Service Representative

Maximus Call Center
06.2023 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Juvenile Correctional Officer

Texas Juvenile Justice Department (Evins)
04.2018 - 05.2023
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
  • Responded effectively to emergencies or crises situations, prioritizing safety and well-being of all residents and staff members.
  • Provided necessary support for educational programs, ensuring access to academic resources for all residents.
  • Supported vocational training programs aimed at preparing residents for successful reintegration into society upon release.
  • Maintained a secure environment for juvenile offenders with diligent monitoring and supervision.
  • Served as a positive role model by demonstrating strong work ethic, integrity, and respect towards others within the correctional setting.
  • Documented daily activities and progress reports, ensuring accurate record-keeping for each resident''s file.
  • Supervised youth's daily activities for school, meals, and recreation time.
  • Conducted room searches to prevent contraband from entering the facility, maintaining a safe living environment for all residents.
  • Offered guidance on conflict resolution strategies, helping offenders develop healthy coping mechanisms during their stay at the facility.

Correctional Officer

Texas Department Of Criminal Justice
03.2017 - 03.2018
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.

Security Officer

Securitas Security
01.2015 - 03.2017
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.

Education

GED -

Anthis Career Center
Fort Wayne, IN
02-2005

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • Conflict resolution techniques
  • Crisis management
  • Weapons training
  • Crisis intervention training
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution

Timeline

Security Officer

Allied Universal Security Services
06.2024 - Current

Customer Service Representative

Maximus Call Center
06.2023 - 06.2024

Juvenile Correctional Officer

Texas Juvenile Justice Department (Evins)
04.2018 - 05.2023

Correctional Officer

Texas Department Of Criminal Justice
03.2017 - 03.2018

Security Officer

Securitas Security
01.2015 - 03.2017

GED -

Anthis Career Center