Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Christopher Jackson

Project Management
Reseda,CA

Summary

Dynamic, results-driven professional experienced in guiding teams and businesses to achieve outstanding performance, profitability, and customer satisfaction, pursuing Project Manager position to apply robust analytical, leadership, and communication skills for enhanced organizational success.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Project Manager

Arthrex Inc.
Naples, Florida
07.2020 - 08.2025
  • Lead multiple multi-million-dollar projects within the Synergy Integration group, servicing the entire US market
  • Responsible for managing the project's scope, budget, timeline, change management, resources, and closing of the project
  • Drove vendor engagement to complete tasks the vendor quoted for
  • Provided resource management and financial forecasting for multiple projects
  • Provided project reports to project resources and project stakeholders, as well as upper management
  • Managed project risks and issues to ensure the project can be delivered within the specified timeline and budget
  • Lead project resources to deliver tasks on time to maintain project scope, budget, and timeline
  • Managed weekly meetings to ensure communication between project resources and project stakeholders
  • Performed Operating Room Video Integration Validation post equipment deployment
  • Performed cabling and component installation during project deployment
  • Created and delivered project closeout documents to stakeholders
  • Completed Operating Room quality documents that complied with FDA regulations

Technical Project Manager

T2 Tech Group
Torrance
05.2018 - 06.2020
  • Company Overview: T2 Tech Group, Torrance, CA 90503
  • Ensured the integrity and delivery of multiple projects with respect to time, budget, scope change management, risk resources, and closing for IT Infrastructure Projects
  • Initiated daily Sprint (Scrum) stand-ups with project resources
  • Managed vendor resources to ensure project tasks are completed following SOW, SLA, and MSA agreements
  • Managed backlogs, burn down charts, and velocity reports with the Sprint team and Project Sponsors
  • Cleared roadblocks for the Sprint team to accomplish daily tasks
  • Collaborated with the Sprint team to plan/manage sprint schedules
  • Initiated bi-weekly stakeholder reviews and monthly project status reports for Project Sponsors (e.g., Presentations and Minutes, etc.)
  • Managed project documentation and reporting for real-time analysis and forecasting
  • T2 Tech Group, Torrance, CA 90503
  • Closed Projects: Trident USA – VDI upgrade and migration (PM), Trident USA – IT Assessment (PM), Mesa Waters – Citrix upgrade and migration (PM), Comanche County Memorial Hospital – IT Assessment (PM), Sharp Healthcare – Application Data Center Migration (PM), Sharp Healthcare – Radiology PACS upgrade and data center migration (PM)

Sr. Remote System Administrator – Client Support

Change Healthcare (formerly McKesson Corporation)
Parsippany
05.2012 - 05.2018
  • Company Overview: Parsippany, NJ
  • Ensured the integrity and delivery of multiple projects with respect to time, budget, scope, change management, risk, resources, and closing for International IT Infrastructure Projects
  • Drove project and actionable items across a range of functions and divisions/departments; worked with all functional areas, including establishing baseline processes to achieve project requirements
  • Managed vendor relations to make sure all parties follow negotiated/established SOW, SLA, and MSA agreements
  • Initiated operational changes to enhance workflow, organizational performance, and productivity through SOPs
  • Managed the creation of project documentation and reporting for real-time analysis and forecasting
  • Collaborated with internal teams to develop RFPs for IT project services.
  • Managed weekly, monthly, and quarterly calls on multiple projects to keep stakeholders abreast of the project status (e.g., Meeting Agenda, Presentations, and Minutes, etc.)
  • Managed multiple teams across multiple projects by providing leadership and acting as an SME to project resources
  • Initiated daily Sprint stand-ups with project resources
  • Managed product backlog and burn-down charts with the Sprint team and the Project Sponsor
  • Collaborated with external resources to clear roadblocks for the Sprint team
  • Drove collaboration with the Sprint team to manage sprint schedules.
  • Parsippany, NJ
  • Closed Projects: Nagios Proactive Monitoring Software (PM), Spider Proactive Monitoring Software (PM), Octopus Server to Server / Workstation to Workstation Deployment Software – CPACS Systems (PM), Quebec Province, Canada - RUIS Diagnostic Image Repository software implementation/hardware deployment (PM), Quebec Province, Canada - RUIS Data Warehouse relocation (PM), 3rd Party Vendor software implementations/hardware deployments (PM), McKesson Radiology software implementations/hardware deployments – PACS Systems (PM), McKesson Radiology Data Migration – PACS Systems (PM)

Cardiology Support Team Leader

McKesson Corporation
Parsippany
02.2011 - 05.2012
  • Company Overview: Parsippany, NJ
  • Provided leadership for the McKesson Cardiology team of 15 Remote System Administrators (RSAs)
  • Supervised and coordinated team performance, including hands-on instruction, feedback recommendations, and weekly meetings to discuss relevant performance issues
  • Aligned and balanced employee needs with company policy; provided remote and onsite oversight of employees
  • Applied communication skills to build relationships with team members and to establish a culture of trust, respect, and knowledge sharing
  • Parsippany, NJ
  • Closed Projects: Avaya Call Center Monitoring Software (PM), McKesson Cardiology software implementations/hardware deployments – CPACS Systems (PM), McKesson Supports to Services Workflow (PM), McKesson Cardiology Data Migration (PM)

Sr. Remote System Administrator (RSA – Non-Invasive and Invasive)

McKesson Corporation
Parsippany
01.2008 - 02.2011
  • Company Overview: Parsippany, NJ
  • Provided Tier 2 customer support (via phone and on-site) to healthcare providers and hospitals
  • Provided support for McKesson Cardiology PACS and Hemo Dynamics (Non-Invasive/Invasive workstations and servers)
  • Worked with 3rd-party vendors to resolve hardware issues
  • Worked closely with the product management team to identify essential features for upcoming software releases
  • Provided support for McKesson EHR software (InteGreat/Paragon)
  • Parsippany, NJ

Sr. Technical Support Analyst

eChalk Inc.
New York City
01.2003 - 01.2008
  • Company Overview: New York City, NY
  • Provided Tier 2 technical support for the eChalk web-based application
  • Monitored and troubleshoot eChalk backend servers
  • Windows 2003 web servers and file servers / SQL Server 2005 / Exchange email Servers / Tape backup Servers
  • Worked with 3rd-party vendors to resolve hardware issues
  • Provided Q&A testing for new software releases and defects within the application
  • Worked closely with the product management team to identify essential features for the upcoming software
  • New York City, NY

Technical Support Analyst

Dow Jones Markets
Jersey City
09.2000 - 01.2003
  • Company Overview: Jersey City, NJ
  • Provided Tier 1 support for financial services trading systems
  • Provided on-site hardware and software deployment
  • Worked closely with financial analysts and stock traders, determining the accuracy of the data
  • Monitored Dow Jones financial feeds from all the major indexes
  • Worked with local telecom companies on troubleshooting and resolving connectivity issues for trading systems.
  • Jersey City, NJ

Education

MS - Management Information Systems

University of Phoenix
Phoenix, AZ
01.2007

BS - Management Information Systems

Montclair State University
Upper Montclair, NJ
01.1996

Skills

  • Project management and operational oversight
  • Strategic planning and business development
  • Team leadership and administration
  • Technical acumen and engineering expertise
  • Quality assurance and control
  • Documentation and reporting skills
  • Communication skills
  • Customer service excellence
  • Change management strategies
  • Innovation and process improvement
  • Agile project management methodologies

Certification

  • Certified Scrum Master (CSM) • 2017
  • Certified Project Management Professional (PMP) • 2016

References

References available upon request.

Timeline

Project Manager

Arthrex Inc.
07.2020 - 08.2025

Technical Project Manager

T2 Tech Group
05.2018 - 06.2020

Sr. Remote System Administrator – Client Support

Change Healthcare (formerly McKesson Corporation)
05.2012 - 05.2018

Cardiology Support Team Leader

McKesson Corporation
02.2011 - 05.2012

Sr. Remote System Administrator (RSA – Non-Invasive and Invasive)

McKesson Corporation
01.2008 - 02.2011

Sr. Technical Support Analyst

eChalk Inc.
01.2003 - 01.2008

Technical Support Analyst

Dow Jones Markets
09.2000 - 01.2003

MS - Management Information Systems

University of Phoenix

BS - Management Information Systems

Montclair State University

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