Summary
Overview
Work History
Education
Activities And Miscellaneous
Timeline
Generic

Christopher J. Brown

Havelock,NC

Summary

Focused on giving customers positive experiences every visit. Skilled at helping new employees serve customer needs to build loyalty and earn repeat business.

Overview

18
18
years of professional experience

Work History

Barista, Trainer

Starbucks
Raleigh, NC
04.2024 - Current
  • Member of a team responsible for operational effectiveness and efficiency, such as creation of handcrafted coffees, maintenance of the work environment, and the customer cafe.
  • Perform and execute tasks to support the team as a whole, in a multitude of positions, including drive-thru.

Beer Buyer & Manager

Bottles & Cans Beer & Wine Shop
Cary, NC
04.2023 - 04.2024
  • Conduct daily business operations to ensure successful business flow at specialty retail shop and bar; including research, ordering and sales of beer/mead/non-alcoholic products, managing vendors, creation and maintenance of atmosphere.

Server & Barback

Dram & Draught
Durham, NC
08.2022 - 12.2022
  • Conduct daily business operations to ensure successful business flow at upscale cocktail bar; including preparation of materials for drink service and creation, sales, creation and maintenance of atmosphere.
  • Participated in weekly training and education for individual development and team building.

Night Manager (August '20 - October '22), Bar Manager (August '20 - July '22)

It's A Southern Thing Kitchen & Bar
Durham, NC
03.2020 - 10.2022
  • Responsible for creation of seasonal bar menus, daily & weekly specials.
  • Lead bartender overseeing dinner and brunch services with direct leadership role, responsible for staff training and development on bar related items, general restaurant knowledge and procedures.
  • Management team member during both pandemic and post-pandemic time periods, requiring a brand revitalization and overhaul resulting in location expansion, streamlined inventory with significant profit increases and good employee retention rate.
  • Customer-facing role including but not limited to sales, event coordination and execution, social media marketing, and maintaining vendor relationships.
  • Successfully trained all levels of front of house staff, including new management team members.

Bartender

O'Malley's Pub & Restaurant
Raleigh, NC
03.2017 - 03.2020
  • Front of House (FOH) staff at tavern/tandem style restaurant well-known for live music and exceptional service.
  • Speed, wide breadth of food/drink knowledge along with customer service utilized in a high-volume setting.
  • Responsible for customer experience, maintaining ambiance, developing new clients, and assisting in high retention of existing clientele.

Operations & Events Manager (April '16 - January '17), Assistant Manager (November '14 - April '16), Head Trainer & Server (August '14 - April '16)

Clouds Brewing
Raleigh & Durham, NC
08.2014 - 01.2017
  • Management team member responsible for day-to-day restaurant management and office management.
  • Team liaison for many vendors including merchandising and website.
  • Coordinated and planned events for clientele including private events, fundraisers at multiple locations.
  • Developed in the creation of FOH training materials and program; performed all editorial duties, and managed social media.
  • Assisted with Beer Run Club, continued education for staff, community outreach and involvement.

Program Associate, Collegiate Learning Assessment (CLA)

Council for Aid to Education
New York, NY
12.2010 - 07.2012
  • Company liaison for colleges and universities providing customer support, data guidance, training/test administration/scoring materials and additional miscellaneous data requests as needed.
  • Data-driven collaborative work in-house with measurement scientists on Common Core Validity Study Development of original English/Language Arts testing materials administered to high school students nationally.
  • Oversaw contracted staff of 20+ freelancers responsible for the human scoring element of testing, including scorer recalibration.
  • Represented company at hiring events, sales events, and industry conventions.

Administrative Assistant II, Market Research & Marketing Sciences

Forest Laboratories, Inc.
New York, NY
07.2008 - 11.2010
  • Provided administrative assistance for a team of five managers, including Director of Market Research.
  • Responsible for monitoring and reconciliation of the annual department budget.
  • Fulfill various data requests for sales and marketing departments.
  • Represented the marketing department at national sales meetings.

Writer, freelance (remote position)

The Xiland Group
Washington, D.C.
02.2008 - 03.2009
  • Composed and edited media alerts, press kits, and website copy for various nonprofits and organizations at boutique PR firm.

Assistant to Tonya Lewis Lee

Madstone Company, Inc.
New York, NY
03.2007 - 07.2008
  • Provided administrative assistance for a film producer and published author.
  • Assisted in production of a commercial for Nickelodeon television.
  • Coordinated events for the 'A Healthy Baby Begins with You' campaign at the US Dept of Health, Office of Minority Health on behalf of Ms. Lee, the campaign spokesperson.
  • Reorganized home office and library.

Education

Statistics -

Teachers College, Columbia University
01.2012

Bachelor of Arts - Humanities & Writing

Sarah Lawrence College
01.2006

Anthropology guest year -

East Carolina University
01.2004

General Studies -

Craven Community College
01.2000

Activities And Miscellaneous

  • SLC Theatre Costume Shop, Work Study Employee, 2001-2002
  • "Details" Magazine, Fairchild Publications, Fashion Dept. Intern, Spring 2002
  • Helen Uffner Costume Shop, Shop Intern, Summer 2002
  • SLC Dance Department, Work Study Employee, Fall 2003
  • QVC (Queer Variety Coalition), Member, 2004-2005
  • SLC College Archives, Work Study Employee, Spring 2005
  • SLC Literary Review, Assistant Editor & Creative Director, 2004-2006

Timeline

Barista, Trainer

Starbucks
04.2024 - Current

Beer Buyer & Manager

Bottles & Cans Beer & Wine Shop
04.2023 - 04.2024

Server & Barback

Dram & Draught
08.2022 - 12.2022

Night Manager (August '20 - October '22), Bar Manager (August '20 - July '22)

It's A Southern Thing Kitchen & Bar
03.2020 - 10.2022

Bartender

O'Malley's Pub & Restaurant
03.2017 - 03.2020

Operations & Events Manager (April '16 - January '17), Assistant Manager (November '14 - April '16), Head Trainer & Server (August '14 - April '16)

Clouds Brewing
08.2014 - 01.2017

Program Associate, Collegiate Learning Assessment (CLA)

Council for Aid to Education
12.2010 - 07.2012

Administrative Assistant II, Market Research & Marketing Sciences

Forest Laboratories, Inc.
07.2008 - 11.2010

Writer, freelance (remote position)

The Xiland Group
02.2008 - 03.2009

Assistant to Tonya Lewis Lee

Madstone Company, Inc.
03.2007 - 07.2008

Statistics -

Teachers College, Columbia University

Bachelor of Arts - Humanities & Writing

Sarah Lawrence College

Anthropology guest year -

East Carolina University

General Studies -

Craven Community College

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Christopher J. Brown