Christopher John
Bronx
Summary
Dedicated social services professional with over a decade of experience in developing personalized care plans and advocating for clients' rights. Strong interpersonal skills facilitate effective communication with diverse populations, enhancing individual and community well-being. Committed to making a positive impact through advocacy and tailored support.
Overview
24
24
years of professional experience
Work History
Direct Support Professional Level 2
Progen Care
New York
12.2025 - Current
- Developed and maintained personalized care plans for clients' needs.
- Supported individuals in daily living activities and personal care tasks to enhance quality of life.
- Updated families on client progress and addressed concerns to foster collaborative care.
- Delivered emotional support and companionship to strengthen mental wellness.
Case Manager/Wellness Coach
Soloh Partners And Care
New York
12.2025 - Current
- Delivered case management services including intake, assessment, crisis intervention, advocacy, referral, and monitoring to support family well-being.
- Coordinated client assessments and developed individualized care plans to address unique needs.
- Developed individualized care plans tailored to client requirements.
- Implemented best practices in case management to enhance client support strategies.
- Facilitated effective communication among clients, families, and service providers to ensure comprehensive support.
- Maintained accurate documentation of client interactions and case notes consistently.
Case Manager
NAICA
The Bronx
03.2025 - 12.2025
- Coordinated client assessments and developed tailored care plans to enhance individual support.
- Facilitated effective communication among clients, families, and service providers to ensure comprehensive care.
- Monitored client progress and adjusted plans to align with changing needs, promoting optimal outcomes.
- Advocated for clients' rights and access to necessary resources and services.
Direct Support Professional
RCM
The Bronx
01.2024 - 01.2025
- Developed and implemented personalized support plans for clients.
- Tracked client progress and communicated changes to care team to ensure timely adjustments to support plans.
- Collaborated with healthcare professionals to coordinate client services.
- Supported individuals in daily living activities and personal care to enhance their independence.
- Organized community engagement and social activities to promote socialization and well-being for clients.
CASE MANAGER
Good Shepherd Services
12.2023 - 08.2024
- Engaged young adults ages 18-25 in supportive activities to foster personal growth
- Assist with updating their Case Record
- Perform Home Visits
- Provide job referrals
- Collaborated with participants with mental disabilities to develop tailored support plans
CASE MANAGER
Maximus
01.2023 - 12.2023
- Help with SSI clients
- Update client case notes in Seams computer system
- Fill out SSI forms such as 1696, 3380, 3368, 827, 8000
- Mailed out client completed SSI forms to local SSI office
- Led the Case Manager team for the SSI department.
- Lead worker in the Homeless Initiative project to give clients resources for moving from homelessness to independent living
DIRECT SUPPORT PROFESSIONAL LEVEL 2
YAI (Young Adult Institute)
03.2023 - 09.2023
- Aid individuals with bathing preparing meals
- Mop and clean floors
- Ensure individuals are safe in their rooms
- Assist individuals with mental disabilities
POLICE ADMINISTRATIVE AIDE
New York Police Department
10.2022 - 01.2023
- Aid with preparing complaint reports called a 61-complaint form
- Aided with roll call of Police Officers
Recertification Assistant
New York City Housing Authority
06.2022 - 10.2022
- Assist with Recertification of Residents
- Update Residents Recertification on Siebel
- Update resident contact notes in AS400
- Perform excellent customer service in person and over the telephone
- Provide residents with copies of Lease and Rent receipts
DISPATCHER
Memorial Sloan Kettering
New York
10.2020 - 06.2022
- Handle work orders (Create Work Orders and Invoices)
- Prepare MS Excel Worksheet of Work Order correspondence
- Answer telephones
WORKFORCE SENIOR SPECIALIST
Maximus Federal
New York
01.2020 - 10.2020
- Monitor Call Center Representatives Adherence
- Run Reports about CSR Adherence
- Input Adherence issues such as Technical Issues into Calabrio computer system
- Monitor over 50 Representatives adherence
ADJUDICATOR
State of Florida
Orlando
11.2018 - 11.2019
- Managed issues about unemployment insurance
- Updated claimant's information in CONNECT computer system
- Called claimants to illicit necessary information about their unemployment claim through careful questioning
- Ensured accuracy about all paperwork about unemployment claims
- Updated Excel Spreadsheet to carefully check daily activities of claimants
- Dealt with disgruntled customers
CREDITOR ESCALATIONS SPECIALIST
National Debt Relief
New York
01.2018 - 11.2019
- Aided with client concerns over the telephone
- Updated client information on computer system
- Adhered to accurately recording client information
- Manage high number of inbound calls, make high number of outbound calls
- Determined to supply excellent customer service by always being ready to serve clients
CUSTOMER PAY COLLECTOR
Lincare
Orlando
07.2017 - 11.2017
- Managed both inbound and outbound calls about medical bills
- Dealt with a high number of calls per day, usually one hundred calls
- Functioned as a liaison between customers and health insurance companies
- Dealt with disgruntled customers
LABOR LAW COMPLIANCE OFFICER
NYC Housing and Preservation Development
New York
11.2014 - 06.2017
- Conducted field work to find whether workers are receiving the prevailing wage
- Conducted on site interviews with construction workers to ensure that the trade classification they are under is receiving current wages under Davis Bacon
- Reviewed certified payrolls for accuracy of payment to workers
- Updated daily status report to ensure accuracy of all information received from contractors and subcontractors
- Look over the contractor's payroll reports for accuracy and look over invoices
CUSTOMER SERVICE REPRESENTATIVE
DCM Services
New York
01.2014 - 06.2016
- Conducted phone campaigns
- Asked patrons across the U.S for contributions
- Managed a high volume of phone calls
- Had knowledge of political issues
- Managed disgruntled patrons through mediation
CLERICAL ASSOCIATE LEVEL 2
New York City Law Department
New York
06.2014 - 11.2014
- Aided customers with postage
- Transported all time sensitive documentation to different divisions/units
- Sorted all incoming mail that comes into the mail room
- Transported mail to the Post office
FIELD SUPERVISOR
Department of Youth and Community Development
05.2013 - 11.2014
- Supervise youth program
- Conduct field visits to ensure youth are going to their work sites and completing their tasks
- Functioned as a liaison between the youth program and DYCD
- Recorded all pertinent information on the blackberry device
HOUSING SPECIALIST
Samaritan Village
12.2012 - 05.2013
- Aided with finding housing for clients
- Aided with helping clients fill out Section 8 applications
- Accompanied clients to apartment visits
- Dealt with disgruntled clients
- Utilized mediation skills
INVESTIGATOR
Department of Education
10.2009 - 05.2011
- Conducted field visits to various schools throughout the five boroughs to ensure that workers were receiving prevailing wage
- Reviewed Davis Bacon Schedule about correct payments for workers
- Conduct underpayments for workers who were not receiving the prevailing wage
- Looked over contractor's payrolls and invoices
CASEWORKER
Department of Homeless Services
07.2006 - 10.2009
- Perform intake for clients entering the shelter system
- Review the Welfare Management System to review client Public Assistance
- Update client case records on CARES computer system
FRAUD INVESTIGATOR
Department of Homeless Service
08.2004 - 07.2006
- Conduct field visits to homeless families' earlier addresses
- Turn over findings about field visits to the legal department to decide if they indeed had no place to live
- Conduct intake of clients entering the PATH Shelter by verifying documents such as birth certificates and Social Security Number
INTAKE WORKER
Department of Homeless Services
07.2002 - 07.2004
- Conduct intake for clients entering Bellevue Men's Shelter
- Update clients records on SCIMS (Shelter Information Management System)
- Aid clients with resume preparation
- Accompany clients to drug treatment programs
Education
Master of Science - Criminal Justice
Monroe College
Bronx, NY08-2020
Bachelor of Science - Criminal Justice
University of South Carolina
Columbia, South Carolina12-1998
Ph.D. - Criminal Science
Keiser University
Fort Lauderdale, FL04-2026
Skills
- Customer service skills
- Critical Thinking Skills
- Data Entry Skills
- Investigative skills
- Knowledge of MSWord
- Knowledge of MS Excel
- Knowledge of PowerPoint
- Knowledge of Salesforce
- Knowledge of Calabrio
- Knowledge of Cares
- Knowledge of Siebel
- Knowledge of AS400
- Knowledge of Maximo
- Prepare PowerPoint presentations
- Lead trainer
- Case management
- Client advocacy
- Crisis intervention
- Care planning
- Effective communication
- Emotional support
- Problem solving
- De-escalation techniques
- Multitasking and organization
- Hygiene assistance
- Client transportation
Timeline
Direct Support Professional Level 2
Progen Care
12.2025 - Current
Case Manager/Wellness Coach
Soloh Partners And Care
12.2025 - Current
Case Manager
NAICA
03.2025 - 12.2025
Direct Support Professional
RCM
01.2024 - 01.2025
CASE MANAGER
Good Shepherd Services
12.2023 - 08.2024
DIRECT SUPPORT PROFESSIONAL LEVEL 2
YAI (Young Adult Institute)
03.2023 - 09.2023
CASE MANAGER
Maximus
01.2023 - 12.2023
POLICE ADMINISTRATIVE AIDE
New York Police Department
10.2022 - 01.2023
Recertification Assistant
New York City Housing Authority
06.2022 - 10.2022
DISPATCHER
Memorial Sloan Kettering
10.2020 - 06.2022
WORKFORCE SENIOR SPECIALIST
Maximus Federal
01.2020 - 10.2020
ADJUDICATOR
State of Florida
11.2018 - 11.2019
CREDITOR ESCALATIONS SPECIALIST
National Debt Relief
01.2018 - 11.2019
CUSTOMER PAY COLLECTOR
Lincare
07.2017 - 11.2017
LABOR LAW COMPLIANCE OFFICER
NYC Housing and Preservation Development
11.2014 - 06.2017
CLERICAL ASSOCIATE LEVEL 2
New York City Law Department
06.2014 - 11.2014
CUSTOMER SERVICE REPRESENTATIVE
DCM Services
01.2014 - 06.2016
FIELD SUPERVISOR
Department of Youth and Community Development
05.2013 - 11.2014
HOUSING SPECIALIST
Samaritan Village
12.2012 - 05.2013
INVESTIGATOR
Department of Education
10.2009 - 05.2011
CASEWORKER
Department of Homeless Services
07.2006 - 10.2009
FRAUD INVESTIGATOR
Department of Homeless Service
08.2004 - 07.2006
INTAKE WORKER
Department of Homeless Services
07.2002 - 07.2004
Master of Science - Criminal Justice
Monroe College
Bachelor of Science - Criminal Justice
University of South Carolina
Ph.D. - Criminal Science
Keiser University