Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Johnson

Dallas

Summary

Proven team leader with a track record of enhancing productivity and fostering collaboration at Stream Global. Skilled in client relationship management and maintaining meticulous records, I excel in fast-paced environments, ensuring safety and efficiency. Demonstrated ability to mentor staff and manage customer inquiries with a positive attitude, driving significant improvements in service delivery.

Overview

16
16
years of professional experience

Work History

Delivery Driver

FedEx
10.2021 - Current
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Delivered packages to customer doorsteps and business offices.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.

Training Manager

Iqor
10.2018 - 10.2021
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Managed new employee orientation training process for more than 1000 employees each year.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Directed training programs and development paths for managers and supervisors.
  • Reported metrics, attendance, and efficient information to the ceo of the company

Trainer

Iqor
07.2016 - 10.2018
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Facilitated team-building exercises to foster collaboration between department members.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Reported metrics, attendance, and efficient information to management
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.

Truck Driver

Texas Energy
07.2015 - 07.2016
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.

Team Leader

Stream Global
07.2008 - 07.2015
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Assisted in recruitment to build team of top performers.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.

Education

Tyler Junior College
Troup, TX

Nacogdoches High School
Nacogdoches, TX

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Time management
  • Dependable and reliable
  • Problem-solving
  • Client relationship management
  • Documentation and reporting
  • Record keeping

Timeline

Delivery Driver

FedEx
10.2021 - Current

Training Manager

Iqor
10.2018 - 10.2021

Trainer

Iqor
07.2016 - 10.2018

Truck Driver

Texas Energy
07.2015 - 07.2016

Team Leader

Stream Global
07.2008 - 07.2015

Tyler Junior College

Nacogdoches High School

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Christopher Johnson