Operation Supervisor
Christopher Johnson
FedEx
Millbury,MA
12
Years of experience
Dynamic operations supervisor with a strong background in staff supervision and process improvement. Expertise in data analysis and resource allocation has led to significant enhancements in operational efficiency and team performance.
Work History
Operations Supervisor
4 Years 3 Months- Oversaw daily operations, ensuring compliance with safety protocols and operational standards.
- Implemented process improvements resulting in enhanced efficiency and accuracy in package handling.
- Oversaw daily operations ensuring compliance with safety protocols and operational standards.
- Analyzed performance metrics to identify trends and recommend actionable solutions.
- Trained staff on equipment usage and best practices to enhance productivity.
- Coordinated with cross-functional teams to resolve operational issues promptly.
- Led initiatives focused on continuous improvement, fostering a culture of accountability among team members.
Expo Host
2 Years 4 Months- Delivered food orders from kitchen to customers' tables.
- Supported kitchen staff in maintaining cleanliness and organization throughout service hours.
- Assisted wait staff with table setting by fetching and placing tableware, eating utensils, and napkins.
- Maintained clear communication channels with kitchen staff to address any issues or discrepancies in orders promptly.
- Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
Delivery Driver
2 Years 9 Months- Delivered food efficiently while adhering to safety regulations and company policies.
- Trained new drivers on best practices for navigation, package handling, and customer interactions.
- Delivered packages efficiently while adhering to safety regulations and company policies.
- Ensured customer satisfaction through timely communication and professional service during deliveries.
- Maintained accurate records of deliveries and inventory for seamless operational flow.
Education
Bachelor of Science - Biology
- Awarded certificate of academic excellence
High School Diploma
Skills
Operations management
Workflow optimization
Logistics oversight
Team management
Operational planning
Performance monitoring
KPI tracking
Data analysis
Task delegation
Staff supervision
Team leadership
Cross-functional collaboration
Scheduling coordination
Accomplishments
- Achieved a Bravo Zulu award by effectively working with other managers during a snow blizzard to expedite several high-priority express shipments to Memphis.
Timeline
Operations Supervisor
FedEx
05.2022 - CurrentRead More
Expo Host
Post Office Pub
06.2019 - 10.2021Read More
Delivery Driver
The Coop
09.2014 - 06.2017Read More
Westfield State University
Bachelor of Science from Biology
Read More
Millbury Jr. Sr. High School
High School Diploma
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