Christopher Johnston
Cleburne,TX
Summary
Accomplished sales manager with a proven track record at Arctic Cooler Freezer Repair, leveraging strategic planning and customer service to boost brand loyalty and expand the customer base by 20%. Expert in team leadership and complex problem-solving, driving business growth through tailored solutions and effective communication.
Overview
24
24
years of professional experience
Work History
Manager
Joshua Post and Print
07.2000 - 11.2024
- Managed inventory systems to optimize stock levels and minimize shortages.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Sales Manager
Arctic Cooler Freezer Repair
01.2020 - 11.2020
- Developed and maintained customer relationships, increasing brand loyalty and repeat business.
- Conducted sales presentations to educate clients on freezer maintenance and repair services.
- Collaborated with technicians to ensure accurate service delivery and customer satisfaction.
- Identified customer needs through consultations, providing tailored solutions for freezer issues.
- Streamlined communication between sales and operations teams, improving overall workflow efficiency.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Sales Rep/Territory Manager
Dock and Door Products
08.2011 - 07.2013
- Trained new sales team members on product knowledge and effective sales techniques.
- Analyzed market trends, adjusting sales strategies to enhance competitive advantage in local market.
- Led initiatives to improve customer feedback processes, enhancing service offerings based on client input.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Sales Rep/Territory Manager - Sales and Service
Southern Dock Products
06.2010 - 07.2013
- Developed strong relationships with clients, enhancing customer satisfaction and loyalty.
- Conducted product demonstrations, effectively showcasing benefits to potential customers.
- Collaborated with sales team to strategize and meet quarterly sales targets.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Service Technician
Crane America Services
06.2011 - 08.2011
- Troubleshot and repaired critical equipment to minimize downtime and ensure operational efficiency.
- Conducted routine maintenance checks on machinery, identifying potential issues before they escalated.
- Collaborated with team members to streamline service processes, improving response times to customer requests.
- Trained junior technicians on equipment operations, enhancing team skill sets and overall performance.
- Implemented safety protocols during repairs, ensuring compliance with industry standards and regulations.
- Developed comprehensive service reports detailing findings and recommendations for clients' equipment management.
Education
High School Diploma -
Permian High School
OdessaSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Strategic planning
- Task delegation
- Goal setting
- Sales techniques
- Policy implementation
- Conflict resolution
- Sales management
- Product management
- Business development
Timeline
Sales Manager
Arctic Cooler Freezer Repair
01.2020 - 11.2020
Sales Rep/Territory Manager
Dock and Door Products
08.2011 - 07.2013
Service Technician
Crane America Services
06.2011 - 08.2011
Sales Rep/Territory Manager - Sales and Service
Southern Dock Products
06.2010 - 07.2013
Manager
Joshua Post and Print
07.2000 - 11.2024
High School Diploma -
Permian High School