Christopher Jung
Austin,TX
Summary
Tech-savvy consultant with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sr. Business Process and Application Consultant
IBM
04.2023 - 12.2024
- Lead the technical design and implementation of ServiceNow solutions for simplicity, amplification, and maintainability.
- Interact with client business stakeholders to collect and validate data for workflows, integrations, and outcomes.
- Work from strategy development to solution implementation using your knowledge of ServiceNow and working with the latest IBM technologies.
- Partner with a cross-functional global team to ensure customer success in an agile environment.
Manager – Business Process Consultants
CASK
09.2022 - 03.2023
- Consult and deliver on ITSM and ITAM solutions within the ServiceNow platform
- Migrate and transform SAM licensing data into the SAMPro module
- Pursue organizational transformation through positive and servant-based leadership
- Lead standardization of department documentation and internal processes
- Onboarding and coaching of new talent to maximize retention, productivity, company growth, and ultimately revenue and bottom-line objectives.
Manager – Partner Ecosystem
Anglepoint
04.2022 - 09.2022
- Coordinate all SAM platform tools to standardize internal processes, procedures, and Business Development materials.
- Collaborate with technology organizations to pair their tools with our managed services and licensing expertise.
- Drive Partner Initiatives with SAM Solutions such as Snow Software, ServiceNow, and Flexera by fulfilling partner program requirements, certifications, and co-sales activities to position Anglepoint as the preferred partner for SAM consulting and licensing services.
- Train all Anglepoint staff on the use of the Snow and ServiceNow Platforms.
- Manage technical implementations, solution engineering, and publisher effective licensing alignment (Microsoft, IBM, Oracle, SAP, Adobe, VMware, etc) with SAM technology.
Managing Consultant
Anglepoint
04.2019 - 04.2022
- Deliver technical solutions and guidance on SAM/ITAM systems.
- Drive process and automation for technical projects and tasks.
- Provide SAM tooling training for improved onboarding and product usage.
- Provide Snow Platform Training to internal publishing teams for licensing services.
- Engage with customers to present ongoing upgraded features and value identification.
Partner Success Manager
Snow Software
08.2017 - 04.2019
- Partner enablement and Process Management
- Project Management of Partner-Facilitated Implementations
- Business Consulting on application and SAM best practices
- Technical Account Management for Enterprise customers
- SQL Server Development and Administration
Lead Tier II Support Engineer
Snow Software
02.2016 - 08.2017
- Support of the Snow Software Suite
- Primary Escalation point for more complex issues to the Development Team
- Customizing stored procedures and query reports for billable services
- Lead on various management meetings on case statuses and metrics
Manager Customer Care- Macromatix US/Europe
HotSchedules
05.2014 - 05.2015
- Defined new support procedures for the primary customer
- Initiated the new solution article process
- Increased inter-office collaboration and communication
- Lead all weekly customer calls
- Lead communication and organization of resources of highest-level issues (i.e., “Blockers”)
- Mentored new team members on T-SQL and product knowledge
- Lead as acting manager of the support team, as well as addressing and resolving software issues.
Sr.Application Support Engineer
CompassLearning
08.2012 - 05.2014
- Responsible for resolving escalated cases from the call center using T-SQL to identify errors and bugs and to build solutions for data issues.
- Install, configure, and troubleshoot our Enterprise software package by remote access means. UAT of new release installations and content.
- Mentored and trained junior members of the team in SQL querying, database design, and reporting.
- Lead group in project to build an online Employee Evaluation tool.
- Built several internal tools and customized reports in C#/ASP.NET.
- Project Management of department projects.
- Recognized as Outstanding Employee of the 4th Quarter 2013.
Enablement & Adoption Analyst
PeopleAdmin
07.2011 - 07.2012
- Held accountable for overseeing case requests and projects for our SaaS product while using T-SQL in the query analyzer to detect and resolve data issues.
- Handled customer relationship calls to train use of the product and manage the case log.
- Managed 50-100 cases a day with 95% SLA closure time and 99% Positive Customer Satisfaction Survey feedback.
- Gathered data on the implementation process for new and migrating customers, as well as created a plan to increase the successful delivery of the project and enhance the customer experience.
Operations Manager/Owner
Max Muscle Sports Nutrition
11.2008 - 04.2011
- Drive daily sales.
- Provide customers with nutrition, supplementation, and training advice to meet their fitness goals.
- Created customized nutrition and training programs for clients.
- Maintained constant marketing of the store through personal contact with potential customers, newspaper, mailers, magazine ads, online ads, Max Muscle magazine distribution, and a monthly e-newsletter to existing customers.
- Facilitated sales and closing techniques to raise the average sale per customer and sell customized plans.
Principal Technical Account Manager
David Corporation
03.1999 - 08.2008
- Provided on-site training of core software system and client custom components for 20 clients per
year. - Maintained centralized tracking system of 500+ support issues annually for over 70 clients; provided
analysis and troubleshooting for 24-hour client issue resolution. - Analyzed client’s internal processes and develop best strategies for project completion.
Implemented upgrades and patches of system software using T-SQL. - Programmed all custom reports requested for data and financial analysis and forecasting.
- Edited and authored software’s primary user manuals and documentation.
- Up-sold custom add-on modules to increase client workflow and efficiency with sales of $100K
annually. - Maintained client relationships worth $750K of business.
Education
General Studies, Computer Science
City College of San Francisco
Network Administration Certification
Computer Learning Center
Criminal Justice
California State University Long Beach
Data Analysis and Visualization
UT McCombs School of Business
Skills
- Technical Support and Application Training
- Project Management and Business Process Consulting
- SQL Server Administration and T-SQL scripting
- Windows, Networking and LINUX/UNIX CLI
- Python, Javascript, Powershell, HTML5, CSS, and API programming background
- CMDB, ITAM and ITSM Program Design and Architecture
Certification
Post Graduate Technology Studies
Computer Learning Center · Network Administration Certification
Data Science Dojo Bootcamp July 2018
Data Analysis and Visualization, UT McCombs School of Business May 2019-Nov 2019
Project Management Continuing Education
ACC-Project Management certification CED 2013
PMP Exam Certification Bootcamp- June 2017
Karrass Negotiation Seminar Feb 2018
Six Sigma Foundations
AWS Cloud Practitioner
Industry Certifications:
MCSA SQL Server 2014, # 10175053
ITILv3 Certified Level 1 L#3020523 candidate#1001072436
ITIL4 Foundation 9/27-29,2021/ 18 PDUs
IAITAM Certified Asset Manager ID#wO5LUdnGLF
IAITAM Certified Hardware Asset Manager Professional
IAITAM Certified Asset Management Professional
IAITAM Certified Asset Management Security Expert
ServiceNow Certifications:
Certified System Administrator
Certified Implementation Specialist- Software Asset Management
Certified Implementation Specialist- Hardware Asset Management
Certified Implementation Specialist- ITSM
Snow Software Certifications:
Partner Sales Professional Certification
Certified Partner Solution Consultant
Snow Inventory Administrator
Snow Platform Foundation
Snow Commander Installation and Administration
Commander Global Demo Partner Certification
Snow Automation Platform Administrator
OneTrust Certifications:
OneTrust Certified Privacy Professional
GRC Professional
Technical Background
Windows Server Administration and basic LINUX/UNIX, Security foundations., Office 365, G-Suite Applications, JIRA, Confluence, Salesforce, Celoxsis, MS Teams, Slack, Zoom, Webex, Adobe, SharePoint, Dropbox, SQL Server 2008-2019 DBA, VMWare vSphere, SCCM, Azure, ServiceNow CMDB, CRM, SAMPRO, HAMPro, ITSM, Snow Software, Aspera, IBM BigFix, Github, T-SQL, Excel VBA, C#, ASP.NET, Bootstrap, HTML5, CSS, JavaScript, R, Powershell, Python: Pandas, Matplotlib, SQLAlchemy, APIs, Beautiful Soup, Splinter, Flask, Tableau, Machine Learning Fundamentals, PostgreSQL, MongoDB, https://github.com/chrisjcoder?tab=repositories
Timeline
Sr. Business Process and Application Consultant
IBM
04.2023 - 12.2024
Manager – Business Process Consultants
CASK
09.2022 - 03.2023
Manager – Partner Ecosystem
Anglepoint
04.2022 - 09.2022
Managing Consultant
Anglepoint
04.2019 - 04.2022
Partner Success Manager
Snow Software
08.2017 - 04.2019
Lead Tier II Support Engineer
Snow Software
02.2016 - 08.2017
Manager Customer Care- Macromatix US/Europe
HotSchedules
05.2014 - 05.2015
Sr.Application Support Engineer
CompassLearning
08.2012 - 05.2014
Enablement & Adoption Analyst
PeopleAdmin
07.2011 - 07.2012
Operations Manager/Owner
Max Muscle Sports Nutrition
11.2008 - 04.2011
Principal Technical Account Manager
David Corporation
03.1999 - 08.2008
Network Administration Certification
Computer Learning Center
General Studies, Computer Science
City College of San Francisco
Criminal Justice
California State University Long Beach
Data Analysis and Visualization
UT McCombs School of Business