Christopher Kelley
Somers Point
Summary
Results-driven General Manager with expertise in team leadership, P&L management, and operational efficiency. Proven track record in enhancing customer satisfaction and optimizing workflows to drive impact.
Overview
7
7
years of professional experience
Work History
General Manager, Environmental Services
Aramark
Winchester, VA
07.2023 - 05.2026
- Oversaw daily operations to ensure compliance with company standards and policies.
- Developed and implemented strategies to enhance customer satisfaction and service efficiency.
- Analyzed operational metrics to identify areas for improvement and optimized workflows accordingly.
- Fostered a collaborative work environment by encouraging open communication among staff members.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Director, Environmental Services
Aramark
Winchester, VA
11.2019 - 07.2023
- Led operational strategy to enhance service delivery and customer satisfaction across multiple locations.
- Developed and implemented training programs, improving staff performance and retention rates.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Fostered cross-departmental collaboration to drive initiatives that increased overall productivity.
Director, Environmental Services
Aramark
Front Royal, VA
02.2019 - 11.2019
- Conducted regular performance evaluations, providing constructive feedback to team members for continuous improvement.
- Analyzed operational data to identify trends and inform strategic decision-making processes.
- Managed budget allocations effectively, ensuring resources aligned with organizational goals and priorities.
- Established key performance indicators (KPIs) to measure success and drive accountability within teams.
Education
Bachelor of Science - Hospitality Management
James Madison University
Harrisonburg, VA12-2015
Skills
- Team leadership
- Customer relations
- P&L management
- Strategic planning
- Consistently meet goals
Accomplishments
- Achieved 75th PR in Cleanliness for all 6 hospitals through effective training, implementation of programs, and employee engagement.
- 2 Hospitals in Beckers 350 cleanest hospitals in the country.
- 93rd PR in Employee Satisfaction survey in 2025.
Timeline
General Manager, Environmental Services
Aramark
07.2023 - 05.2026
Director, Environmental Services
Aramark
11.2019 - 07.2023
Director, Environmental Services
Aramark
02.2019 - 11.2019
Bachelor of Science - Hospitality Management
James Madison University