Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Kenner

Fresno,CA

Summary

Experienced professional driver committed to maintaining high standards of customer service. Skilled at balancing customer needs with company demands, resulting in long-term relationships and customer loyalty. Demonstrated expertise in running local and regional routes, consistently exceeding profit goals. Possesses comprehensive knowledge to inform customers and drive sales growth. Highly organized in managing accounts and paperwork, ensuring optimal business operations and customer satisfaction. Hardworking individual with years of professional driving experience, adept at coordinating routes and loading vehicles. Exceptional communication, customer service, and multitasking skills, coupled with an observant nature and a strong focus on safety. Holds a valid license and maintains a clean driving history.

Overview

27
27
years of professional experience

Work History

Route Service Manager

Unifirst
09.2017 - 09.2024
  • Developed and implemented route sales plans to meet customer needs.
  • Created and maintained schedules for route delivery personnel.
  • Monitored route performance, analyzed results and developed strategies to improve service.
  • Supervised a team of drivers responsible for daily route operations.
  • Trained drivers in safety procedures, customer service protocols and other operational tasks.
  • Ensured compliance with all company policies, procedures and regulations relating to routes.
  • Resolved customer complaints or escalated them as necessary.
  • Maintained accurate records of driver activities including time cards, mileage logs.
  • Facilitated regular meetings with drivers to discuss successes, challenges and opportunities for improvement.
  • Evaluated the performance of each driver on a regular basis and provided feedback when needed.
  • Communicated regularly with customers to ensure satisfaction with services provided.
  • Established relationships with new customers in order to increase revenue potential.
  • Implemented cost-saving measures throughout the organization's routing system.
  • Investigated any discrepancies between inventory levels reported by drivers versus actual levels found at locations visited during routes.
  • Organized and scheduled drivers, trucks and helpers to successfully meet daily route requirements.
  • Completed routine service calls to resolve customers' issues and maximize satisfaction.

Customer Sales Representative

Prudential Overall Supply
03.2010 - 06.2017
  • Drive trucks, Route management, Customer service, Sales, Collection, Install new accounts
  • Assessed customer needs to recommend appropriate products or services.
  • Negotiated contracts with customers ensuring profitable deals for the company.
  • Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
  • Advised customers on promotions, sales procedures and strategies for maximizing results from company products.

Well Developer

Rain For Rent
07.2008 - 12.2009
  • Develop wells, Install wells, Uninstall wells, Drive rigs, Video wells, Forklift driver

Route Sales Representative

Alhambra
12.2002 - 06.2008
  • Drive trucks, Route management, Collections, Customer service
  • Developed and maintained relationships with current customers.
  • Conducted daily pre-trip inspections of delivery vehicles.
  • Delivered product to customers in a safe and courteous manner.

Aviation Boatswaine Mate

US Navy
08.1997 - 01.2002
  • Launch and recover aircraft
  • Performed daily maintenance on aircraft arresting gear and flight deck equipment.

Education

High School Diploma -

Sierra High School
Tollhouse, CA
01.1997

Skills

  • Dependable and reliable
  • Superior organizational skills
  • Resolution-oriented
  • Effective team player
  • Route Optimization
  • Vehicle Maintenance
  • Staff Training
  • Logistics Management
  • Vehicle Inspection
  • Professional driver

Timeline

Route Service Manager

Unifirst
09.2017 - 09.2024

Customer Sales Representative

Prudential Overall Supply
03.2010 - 06.2017

Well Developer

Rain For Rent
07.2008 - 12.2009

Route Sales Representative

Alhambra
12.2002 - 06.2008

Aviation Boatswaine Mate

US Navy
08.1997 - 01.2002

High School Diploma -

Sierra High School
Christopher Kenner