Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christopher Khaya

Chicago,IL

Summary

Amiable IT Support Specialist ready to work with technical and non-technical personnel to rapidly discern root causes and correct disruptive issues. Consistent provider of friendly internal worker and external customer interactions. Combined deep technical knowledge with amicable demeanor to support both exceptional resolution and satisfaction metrics.

Overview

3
3
years of professional experience

Work History

IT Support

A3 solutions
Dallas, TX
04.2021 - Current
  • Diagnosed and resolved hardware and software issues efficiently.
  • Conducted research into new technologies related to IT support services.
  • Coordinated office services such as IT support, security, maintenance, mail and supplies.
  • Monitored system performance and conducted preventive maintenance tasks regularly.
  • Created detailed documentation for IT processes, procedures and troubleshooting steps.
  • Participated in IT projects related to desktop support services.

Education

Bachelor of Science - Information Technology

University of Phoenix
Phoenix, AZ
04.2024

Associate of Applied Science - general education

City Colleges of Chicago-Harry S Truman College
12.2021

Skills

  • System Troubleshooting
  • Network configuration
  • Storage Management
  • Disaster Recovery Planning
  • User Support
  • Hardware Installation
  • Firewall Management
  • Self Motivation
  • Task Prioritization
  • Cloud Management
  • Network Administration
  • Problem-solving abilities

Languages

Assyrian
Elementary

Timeline

IT Support

A3 solutions
04.2021 - Current

Bachelor of Science - Information Technology

University of Phoenix

Associate of Applied Science - general education

City Colleges of Chicago-Harry S Truman College

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Christopher Khaya