Summary
Overview
Work History
Education
Skills
Timeline
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Christopher K. Horton

Summary

Knowledgeable and dedicated customer service professional with experience in natural gas industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in safety, quality, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

18
18
years of professional experience

Work History

Customer Service Representative A

Dominion Energy
07.2019 - Current
  • Inspect gas lines, utilizing field equipment and operator qualification skills for gas distribution system.
  • Resolving customer complaints with empathy, perform daily assignments, daily route completion, maintain adherence to safety and operational procedures
  • Managing high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Ensure company compliance,safety,and government regulation, responding to fire,explosions, and gas filled structures

Premises Technician

AT&T
03.2012 - 07.2019
  • Install, evaluate, and provide technical support for network service profiles, circuits, and satellite installations for, both, commercial and consumer accounts
  • Repair copper and fiber-optic networks
  • Support team to ensure customer satisfaction and company safety compliance and standard operating procedure requirements
  • Help onboard new hires to understand company safety policies and approved work procedures.

Habilitation Aide

Pine Grove Habilitation Center
03.2009 - 05.2011
  • Assisted residents with developmental disabilities in all aspects of their daily life including: personal care, food service, housekeeping, laundry, behavior management, socialization, activities, orientation and information needs.

Direct Support Provider

Bethesda
06.2006 - 03.2009
  • Cared for and provided services to individuals with mental and developmental disabilities
  • Provided medical care transportation to scheduled appointments
  • Aided with nutritional and hygienic care.

Education

High School Diploma -

John Marshall High School
Cleveland, Ohio

Skills

  • Microsoft Word
  • Microsoft Excel

Timeline

Customer Service Representative A

Dominion Energy
07.2019 - Current

Premises Technician

AT&T
03.2012 - 07.2019

Habilitation Aide

Pine Grove Habilitation Center
03.2009 - 05.2011

Direct Support Provider

Bethesda
06.2006 - 03.2009

High School Diploma -

John Marshall High School

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Christopher K. Horton