Elise Valdez
Summary
Dedicated Customer Service professional well versed in oral and written communication, active listening and analytical problem-solving skills. Proven history of managing and sustaining satisfactory relationships with customers and accounts. .Offers skills with knowledge of multiple CRM systems. Strongly committed to maintaining professional customized relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative A
Dayton Superior Corporation
06.2021 - Current
- High volume communication with customers by phone and email, offering company details and information
- Manage customer accounts and consistent follow up to ensure customer satisfaction
- Point of contact for multiple accounts and sales teams
- Process quote requests via Salesforce CRM
- Review and process sales orders via Avante ERP with accuracy and precision.
- Assisted Rental and forming division in processing rental agreements as well as completed billing required.
- Managed rental agreements for a streamlined process, ensuring accuracy and proper documentation.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Coordinate logistics for delivery and pick-up of rental equipment and purchased material, ensuring smooth operations.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Monitor and delegate multiple inboxes
Project Analyst
REMX Specialty Staffing/ Kaiser Permanente
08.2020 - 06.2021
- Coordinate and perform semi-routine data analysis, editing, and formatting to produce regular status reports, graphs, spreadsheets, and presentation material
- Implemented analytical support for The Virtual specialties department
- Assisted in the development of comprehensive project plans, setting realistic timelines and milestones.
- Coordinate and maintain Physician's Master schedule via MD Calendar and Epic Software
- Collaborate with local administrative support services to arrange for coverage and schedule changes
- Organize and maintains confidential department files and records
- Facilitated project meetings, schedules, and materials such as agendas, timelines, reports, presentations, and meeting minutes.
Administrative Assistant
Scienscope International
02.2019 - 08.2020
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Directed customer communication to appropriate department personnel
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed office duties, ordered materials, restocked as needed.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated local Government registrations as required
- Updated Amazon E-commerce web store and marketing materials via Mail-Chimp services
- Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials
- Scheduled and coordinated meetings, appointments, and travel arrangements for managers and supervisors
- Assisted with special projects supporting sales and marketing campaigns.
Front Desk Specialist
DoubleTree by Hilton
01.2018 - 02.2019
- Welcome patrons to the facility and engaged in friendly conversation
- Conducted check-in or check-out procedures, reservations, and payments
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
- Maintained accuracy of cash banks and runs all necessary reports and balances
- Monitored important files, running reports and delivering updates on occupancy and revenue.
Education
HIGH SCHOOL DIPLOMA -
RUBEN S. AYALA HIGH SCHOOL
Chino Hills, CA06.2014
Skills
- Project management
- Microsoft Office
- Account management
- Time management
- Filing
- Customer support
- Salesforce
- Critical Thinking
- Data Entry
- Customer Relations
Certification
- First Aid Certification
- CPR Certification
Timeline
Customer Service Representative A
Dayton Superior Corporation
06.2021 - Current
Project Analyst
REMX Specialty Staffing/ Kaiser Permanente
08.2020 - 06.2021
Administrative Assistant
Scienscope International
02.2019 - 08.2020
Front Desk Specialist
DoubleTree by Hilton
01.2018 - 02.2019
HIGH SCHOOL DIPLOMA -
RUBEN S. AYALA HIGH SCHOOL
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