Summary
Overview
Work History
Education
Skills
Timeline
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Christopher King

Salt Point,NY

Summary

Proven Manager with a track record of enhancing customer satisfaction and team productivity at Stewarts. Expert in team leadership and time management, adept at decision-making and verbal communication. Achieved significant improvements in service delivery and employee engagement, demonstrating a commitment to excellence and a proactive approach to challenges.

Overview

5
5
years of professional experience

Work History

Manager

Stewarts
04.2022 - 05.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Overnight Manager

Wawa
10.2019 - 05.2021
  • Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
  • Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
  • Reduced employee turnover through effective communication, training, and mentorship of staff members.
  • Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.

Education

GED -

Arlington Highschool
Pleasant Valley, NY

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Documentation and reporting

Timeline

Manager

Stewarts
04.2022 - 05.2024

Overnight Manager

Wawa
10.2019 - 05.2021

GED -

Arlington Highschool

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Christopher King