Christopher King
Running Springs,CA
Summary
- Customer service professional with a strong background in troubleshooting, clear communication, and problem resolution. Experienced supporting a wide range of clients in time-sensitive situations while maintaining a calm, professional approach under pressure. Trusted by organizations including NASA, Disney, and Warner Bros to build trust quickly and deliver consistent, high-quality support with a thoughtful, customer-first approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field Support Engineer (Level II)
Riedel Communications
Valencia, CA
09.2022 - 04.2025
• Diagnosed system and network faults using log analysis in live production environments.
• Resolved cross-system signal flow and third-party integration issues with local broadcast and IT specialists.
• Commissioned new systems and integrated them into existing infrastructures.
• Created and delivered training for clients and junior engineers on IP video and audio routing, best practices and troubleshooting.
Studer Support Specialist
Evertz
Burbank, CA
02.2021 - 09.2022
• Provided technical support for Studer systems across North and South America after acquisition.
• Supported legacy customers through system transitions and infrastructure changes.
• Identified and documented software and hardware bugs during live broadcast deployments.
Technical Support Engineer
Harman
Northridge, CA
10.2018 - 02.2021
• Delivered remote support for JBL, AKG, Digitech, and Soundcraft systems.
• Diagnosed and replicated field issues, escalated bugs to engineering, and improved product reliability through testing and repair.
• Developed training documentation and supported large-format digital console deployments.
Education
Visual Communications
ITT Technical Institute
NY01.2010
Skills
Networking & Systems: IP networking, VoIP, wireless, signal routing
Technical Support: field service, remote support, fault isolation, escalation, documentation
Hardware & Software: installation, repair, upgrades, testing
Training: technical documentation, engineer training, client development
Certification
Dante Level III, SDVN, Magnum, Mediornet TDM, Harman Pro University (2019)
Timeline
Field Support Engineer (Level II)
Riedel Communications
09.2022 - 04.2025
Studer Support Specialist
Evertz
02.2021 - 09.2022
Technical Support Engineer
Harman
10.2018 - 02.2021
Visual Communications
ITT Technical Institute