Accomplished Assistant Store Manager and certified Infiniti Technician with a proven track record in problem-solving and customer engagement, demonstrated at Pva Jiffy Lube. Excelled at enhancing customer experience, and mastering technical skills. Committed to continuous learning and punctuality, achieving significant service efficiency improvements alongside corporate goals and expectations. Always looking to improve upon my current skills and new skills to meet and perform at a standard acceptable by myself and corporate.
Managed the crew and took as many responsibilities on as possible, did scheduling , organized meetings alongside the GM , handled employee training and correctives, alongside monitoring day to day functionality of the store as a whole. Strive to reach any goal set by our parent company and to maximize employee safety and retention at every turn.
Perform general repair on all makes and models of infinites, during this time i became a certified infiniti technician, worked flat rate at this time and understand how hourly labor services work. During this time i became very familiar with many tools to complete the job such as all data and other full service referencing guides such as prodemand.
Perform signature service oil changes and keep the lot organized and tidy. Maintained the lower bay and serviced vehicles from oil changes to gearboxes and transmissions.