Christopher Kurz

• Spearheaded trade show participation efforts to showcase products/services while networking with potential partnerscustomers.
• Developed long-lasting partnerships with industry leaders for increased collaboration and mutual growth.
• Oversaw budget planning and allocation across various departments to ensure optimal use of resources towards achieving organizational goals.
• Identified skill gaps within the team and recommended relevant training programs, enhancing overall performance and productivity.
• Optimized internal processes to streamline sales operations for improved efficiency and productivity.
• Cultivated strong relationships with senior executives at partner organizations, paving the way for mutually beneficial collaborations in future endeavors.
• Implemented data-driven decision-making processes to guide future business growth opportunities effectively.
• Evaluated potential mergers and acquisitions for strategic alignment with the company''s objectives, ensuring maximum value creation.
• Championed customer-centric approaches within the organization, resulting in enhanced client satisfaction levels and repeat business opportunities.
• Enhanced overall revenue by identifying new markets and potential clients, devising targeted marketing campaigns.
• Forged strategic alliances with relevant organizations, expanding the company''s network and influence in the industry.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Implemented systems and procedures to increase sales.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Prepared sales presentations for clients showing success and credibility of products.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

• Coordinated the Tuck in of the branch I launched in Boulder with Allen Services for Clarion Home Service Group.
• Led cross-functional teams on strategic initiatives, driving organizational change and growth.
• Mentored junior staff members in professional development workshops for continuous skill enhancement.
• Trained and guided team members to maintain high productivity and performance metrics.

Greenfield Location initiative. Responsible for creating a launch team, leading the launch initiative and then managing the business.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

• Resolved customer complaints in professional and timely manner.
• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Increased overall revenue by upselling additional services and products during routine maintenance visits.

• Explained diagnostic findings to customers and outlined repair or service options.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
• Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.

• Wrote procedures on sales for the inner office
• Inputting sales tracking information and finding sales tracking information that had not been input
• Determined pricing for services from the income statement
• Building and helping maintain our excel spread-sheet proposal
• Drove marketing planning and initiatives
• Designed marketing materials
• Ran demand service calls along with quoting out new system replacement for residential and light commercial applications

• As a Service Manager, I was responsible for the training, technician training, managing the dispatch team, managing the CSRs for Cold Calling and Maintenance Contract Scheduling, running management required warranty calls, calling all concerned clients, maintaining an billing and labor rate ratio, scheduling classes, and discipline of technicians
• I designed the brochures and handouts

• I was responsible for on demand service calls that would come in on all equipment
• We would be responsible for diagnosing, repairing, or quoting out to replace all of the above equipment
• I received my NATE certification and am certified in Installation and Service for Gas Heat, Air Conditioning, and Heat Pumps

• Responsible for training, auditing phone calls, teaching sales and retention strategies, implementing processes, managing a sales team
• Increased the average retention-rate by 22%