Experienced EMT-Basic and emergency dispatcher with a solid academic and professional healthcare background. Proficient in prioritizing tasks and addressing challenges proactively. Demonstrated success in project management. Motivated to surpass expectations in all work endeavors.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Emergency Medical Dispatcher
AmbTran Group
08.2012 - Current
Prioritized responses to public emergency and non-emergent calls to promptly dispatch EMS units while tracking data in real-time.
Used radio, telephone and computer system to update first responders with new information.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Scheduling personnel, maintained operational logs and inspection per IDPH standards.
Built loyalty and supported retention goals by establishing rapport with ambulance crews.
Trained new dispatchers and call takers.
Trained in ESO and Traumasoft.
Emergency Medical Technician
Trace Ambulance Services, Inc
03.2008 - Current
Rendered direct patient care, including stabilizing patients and determining course of action based on triage.
Evaluated patients' medical status and monitored vital signs during transit.
Managed care in field and in-transit, including performing standard testing and administering necessary medication.
Trained newly hired EMTs by offering insight into job duties and assessing shift performance.
Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
Remained level-headed and proactive during emergency situations.
1:1 EMT.
Trained students and new hires.
Inspect ambulances per IDPH standards.
Emergency Medical Technician
Superior Air-Ground Ambulance Service, Inc.
11.2004 - 10.2007
Evaluated patients' medical status and monitored vital signs during transit.
Rendered direct patient care, including stabilizing patients and determining course of action based on triage.
Managed care in field and in-transit, including performing standard testing and administering necessary medication.
Trained newly hired EMTs by offering insight into job duties and assessing shift performance.
Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
Remained level-headed and proactive during emergency situations.
Field Training officer.
Inspect ambulances per IDPH standards.
Education
Masters of Business Administration - MBA and Health Administration
University of Phoenix
Phoenix, Arizona
06.2015
Skills
CPR
Scheduling
Microsoft Office
Safety
Employee training
Management Experience
ESO
Traumasoft
NIMS
Certification
EMD - Emergency Medical Dispatch
EMT - Certified Emergency Medical Technician
Languages
English
Timeline
Emergency Medical Dispatcher
AmbTran Group
08.2012 - Current
Emergency Medical Technician
Trace Ambulance Services, Inc
03.2008 - Current
Emergency Medical Technician
Superior Air-Ground Ambulance Service, Inc.
11.2004 - 10.2007
Masters of Business Administration - MBA and Health Administration
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Lead Fellow at Centers for Medicare and Medicaid Services (CMS), Office of Group Director Quality Improvement & Innovation Group, Center for Clinical Standards & QualityLead Fellow at Centers for Medicare and Medicaid Services (CMS), Office of Group Director Quality Improvement & Innovation Group, Center for Clinical Standards & Quality