Christopher Langford
Chattanooga,TN
Summary
Dynamic sales professional with a proven track record at Graybeard Transport Solutions, excelling in customer relations and sales expertise. Skilled in upselling and cold calling, I successfully expanded the customer base and increased revenue by targeting high-potential accounts. Adept at complex problem-solving and fostering strong client relationships.
Overview
13
13
years of professional experience
Work History
Sales Representative
Graybeard Transport Solutions
03.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Carrier Sales Representative
FitzMark
02.2019 - 03.2022
- Actively participated in industry trade shows and conferences to expand professional networks and stay current on market trends.
- Coordinated transportation schedules to ensure timely deliveries and meet client expectations.
- Effectively managed high volume of inbound and outbound calls, ensuring timely responses to customer inquiries.
- Cultivated a positive work environment that fostered teamwork, collaboration, and productivity among colleagues.
Manager
Sprint
01.2012 - 02.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
None - Technology Education
Chattanooga State Community College
Chattanooga, TNHS Diploma -
East Ridge High School
Chattanooga, TN05.2003
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Sales closing
- Complex Problem-solving
- Customer retention
- Client service
- Negotiation tactics
- Objection handling
- Customer needs assessment
- Cold calling
- Lead prospecting
- Staff training
- Territory growth
Timeline
Sales Representative
Graybeard Transport Solutions
03.2022 - Current
Carrier Sales Representative
FitzMark
02.2019 - 03.2022
Manager
Sprint
01.2012 - 02.2019
None - Technology Education
Chattanooga State Community College
HS Diploma -
East Ridge High School
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